Hospitality Sales & Guest Experience Specialist

Pt. Sumber Rezeki Bersama; Tanjung; Presencial; IDR 90.000.000 - 210.000.000; Jornada completa

Descripción de la vacante

Marriott is seeking a Sales & Marketing professional to support guest services and reservations in Medan, Indonesia. You will use upselling techniques to maximize revenue while maintaining guest loyalty, handle guest requests, and ensure accurate Marriott Rewards processing.

The role involves assisting management in training staff, upholding brand standards, and coordinating with multiple departments to deliver exceptional guest experiences.

Formación

• Experience in hospitality sales/marketing is a plus.
• Strong communication and interpersonal skills.
• Ability to upsell and build guest loyalty.

Responsabilidades

• Resolve guest calls, requests, or problems by coordinating with the appropriate department.
• Use sales techniques to maximize revenue while maintaining guest loyalty.
• Process all reservation requests, changes, and cancellations by phone, fax, or mail.
• Enter Marriott Rewards information into the system when taking reservations.
• Assist management in training and motivating staff; model professional behavior.
• Follow company policies; present a clean and professional appearance; protect proprietary information.
• Develop positive working relationships and support team goals; monitor quality standards.

Conocimientos

Guest service

Sales techniques

Communication

Descripción del empleo

Marriott is seeking a Sales & Marketing professional to support guest services and reservations in Medan, Indonesia. You will use upselling techniques to maximize revenue while maintaining guest loyalty, handle guest requests, and ensure accurate Marriott Rewards processing.

The role involves assisting management in training staff, upholding brand standards, and coordinating with multiple departments to deliver exceptional guest experiences.