Guest Services & Reservations Specialist

English 1; Manado; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Marriott Hotels in Manado is seeking a Sales & Marketing professional to resolve guest requests, handle reservations, and support revenue growth. The role emphasizes up-selling, loyalty to the brand, and delivering authentic hospitality across guest interactions.

Ideal candidates have at least 2 years of related experience, a high school diploma or equivalent, and the ability to maintain professional standards within a large hospitality organization.

Qualifications

• Education: High school diploma or G.E.D. is required.
• Related work experience: at least 2 years in customer service or sales.
• Supervisory experience: none required.

Responsibilities

• Resolve guest calls, requests, or problems by directing to appropriate departments.
• Use sales techniques to maximize revenue and up-sell to guests.
• Process reservation requests, changes, and cancellations via phone, fax, or mail.
• Prepare written documents and maintain confidentiality of proprietary information.

Skills

Sales techniques

Guest relations

Education

High school diploma or G.E.D.

Job description

Marriott Hotels in Manado is seeking a Sales & Marketing professional to resolve guest requests, handle reservations, and support revenue growth. The role emphasizes up-selling, loyalty to the brand, and delivering authentic hospitality across guest interactions.

Ideal candidates have at least 2 years of related experience, a high school diploma or equivalent, and the ability to maintain professional standards within a large hospitality organization.