Hospitality Sales & Guest Success Coach

Pt Ruang Raya Indonesia (Ruangguru); Manado; Sur place; IDR 75 000 000 - 120 000 000; Plein temps

Résumé du poste

JW Marriott in Manado seeks a guest services professional to resolve guest calls, requests, or problems and to maximize revenue through up-selling while preserving guest loyalty. You will process reservations by phone, fax, or mail and enter rewards information accurately.

The ideal candidate has at least 2 years of related work experience and a high school diploma or GED. No supervisory experience required; you will uphold brand standards and provide professional, confidential service to guests.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsabilités

• Resolve guest calls, requests, or problems promptly.
• Use sales techniques to maximize revenue while maintaining loyalty.
• Process reservations by phone, fax, or mail.
• Enter Marriott Rewards information into the appropriate software.
• Perform general office duties to support Sales & Marketing.

Formation

High school diploma or GED equivalent

Description du poste

JW Marriott in Manado seeks a guest services professional to resolve guest calls, requests, or problems and to maximize revenue through up-selling while preserving guest loyalty. You will process reservations by phone, fax, or mail and enter rewards information accurately.

The ideal candidate has at least 2 years of related work experience and a high school diploma or GED. No supervisory experience required; you will uphold brand standards and provide professional, confidential service to guests.