Front Desk & Guest Services Specialist

Axiooworld; Manado; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Marriott Hotels in Manado, Indonesia, is seeking a Guest Services Associate to welcome guests and assist with requests at the front desk and through various communication channels. The role emphasizes professional service, accurate information, and smooth flow of messages and directions to relevant departments.

Responsibilities include handling wake‑up calls, guiding guests on local attractions, assisting with room service questions, and ensuring guests enjoy internet and entertainment access.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.

Responsibilities

• Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
• Operate telephone switchboard, process guest requests for wake‑up calls, and connecting and directing calls to the appropriate extension.
• Receive, record, and relay messages accurately.
• Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure resolution.
• Provide information to guests about room features, property amenities, and local areas of interest.
• May process room service orders, answer questions on menu selection and record transactions in point‑of‑sale system.
• Assist guests with accessing internet and guestroom entertainment.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
• Speak with guests using clear and professional language, and answer telephones with proper etiquette.
• Develop and maintain positive working relationships with others and support team to reach common goals.
• Move, lift, carry, push, pull, and place objects weighing ≤10 pounds without assistance.

Skills

Clear and professional communication

Guest services

Education

High school diploma or GED equivalent

Job description

Marriott Hotels in Manado, Indonesia, is seeking a Guest Services Associate to welcome guests and assist with requests at the front desk and through various communication channels. The role emphasizes professional service, accurate information, and smooth flow of messages and directions to relevant departments.

Responsibilities include handling wake‑up calls, guiding guests on local attractions, assisting with room service questions, and ensuring guests enjoy internet and entertainment access.