Hospitality Coordinator

PT. Meratus Line & Group; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 240,000,000 - 480,000,000; Full time

Job summary

Meratus Group is seeking an experienced professional to oversee end-to-end maritime passenger services across shore terminals and fleet vessels. You will ensure top-tier service standards, oversee food quality, coordinate vendors, and manage embarkation/debarkation operations.

The role requires a Bachelor’s degree in Hospitality, Maritime, or Business Management and 3–5 years of experience in maritime, hotel, or cruise passenger services.

Qualifications

• Bachelor's degree in Hospitality, Maritime, or Business Management.
• 3–5 years experience in maritime, hotel, or cruise passenger services.
• Strong leadership, vendor management, and operational reporting skills.

Responsibilities

• Enforce service checklists and maintain shore/ship facilities.
• Coordinate passenger flow during boarding, VIP manifests, and standby medical teams.
• Audit food supply quantity/quality, select monthly menus, coordinate berthing schedules, and manage waste disposal.
• Plan terminal promotional events and compile daily/monthly performance & cost-evaluation reports.

Skills

Leadership

Vendor management

Operational reporting

Education

Bachelor's degree in Hospitality, Maritime, or Business Management

Job description

Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Meratus has evolved into a powerhouse, operating over 45 shipping routes, a fleet of 100 vessels, and a network of container terminals and logistics centers.

At Meratus, we are committed to digitalization, innovation, and transformation, ensuring seamless logistics and maritime services across Indonesia and Southeast Asia. Our customer-centric approach and agile operations empower businesses to navigate complex supply chain challenges with confidence.

We take pride in fostering a dynamic and inclusive workplace, where talented professionals can thrive and contribute to shaping the future of maritime logistics. Join us and be part of a team that is redefining industry standards while making a meaningful impact on global trade and sustainability.

Position Overview

Oversee end-to-end maritime passenger services across shore terminals and fleet vessels, ensuring top-tier service standards, food quality, vendor coordination, and smooth embarkation/debarkation operations

Responsibilities

Service & Facility Ops: Enforce service checklists, maintain shore/ship facilities, verify entertainmentsystems, and coordinate insurance claims.

Terminal & Passenger Handling: Manage passenger/vehicle flow during boarding, VIP manifests, andstandby medical teams.

Logistics & Vendors: Audit food supply quantity/quality, select monthly menus, coordinate vesselberthing schedules, and manage waste disposal.

Strategy & Reporting: Plan terminal promotional events and compile daily/monthly performance & cost-evaluation reports.

Requirements

Bachelor's degree in Hospitality, Maritime, or Business Management.

3–5 years experience in maritime, hotel, or cruise passenger services.

Strong leadership, vendor management, and operational reporting skills.

Logistics, Freight & Delivery Services 1,001-5,000 employees

Meratus is an Indonesian shipping company providing point-to-point transportation solutions. Operating a network of liner services connecting major ports in Indonesia and supported by owned offices throughout Indonesia, Meratus places strong emphasis on safety, quality and customer focus. Established in 1957 Meratus' business has grown and now covers several sectors of shipping and transportation.

Ship owning and operating.

Operating container-liner services between the islands in Indonesia, including a direct service from Surabaya to Dili, East Timor with a fleet of 57 vessels and 40,000 box containers, Meratus offers an extensive and integrated shipping service-network consisting of currently 30 container liner services between Indonesia’s major ports.

Meratus also owns and operates multipurpose vessels capable of carrying project cargo and construction cargo that require bigger lifting capacity as well as long unobstructed cargo hold. All of Meratus’ vessels are Indonesian flag and capable of extended trading area in South East Asia, suitable for shipping construction projects and project logistics within Indonesia as well as international trading between ASEAN countries. Another service available from Meratus is ship’s agency in outports of Indonesia.

Logistics and freight forwarding.

Covering domestic and international shipments, this service is provided by affiliated company : MIF.

Coal transport and logistics.

The dry bulk logistics, including transhipment operations of offshore floating crane together with tug and barge owning-and-operating business is run by an affiliated company, Meratus Advance Maritim (MDM).

MDM operates several sets of powerful and modern tugs and jumbo, 394' feet barges and 18,000 mtpd guarantee loading rate of offshore floating crane

Terminal operators and stevedores.

Operations in Tanjung Priok, Jakarta and Tanjung Perak Surabaya are carried out by affiliated companies.

Offshore supply vessels.

Partnership with Indonesia offshore shipping service provider, Wintermar, in the provision of four Platform Supply Vessels: WM. Makassar, WM. Sulawesi , WM. Natuna and WM. Pacific.

Meratus’ integrated and synergistic services in the shipping and transportation industry have attracted a number of leading multinational clients from various industry sectors including :

• Oil and gas