Helpdesk & CMMS Support Specialist

CBRE; Indonesia; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

CBRE Indonesia is seeking a customer service professional to respond to inquiries about facilities-related products and services and to resolve complaints.

The role involves handling service requests via phone, chat, email, and online channels, dispatching work orders to vendors, and updating CMMS and service databases to maintain accurate information. Strong communication and typing speed are required, with prior call center experience preferred.

Qualifications

• High school diploma or GED required.
• Call Center experience preferred.
• Minimum two years of related experience.

Responsibilities

• Generates and dispatches service request work orders for completion by vendors.
• Responds to customer inquiries and concerns; follows up for satisfaction.
• Updates CMMS and service databases with updated information.
• Contacts customers for additional information and communicates steps in the work order process.
• Runs, reviews, and distributes customer service reports as needed.
• May assist with training of new hires on CMMS and related tools.
• Provides informal assistance such as technical guidance to coworkers.
• Other duties as assigned.

Skills

Customer service

Communication

Microsoft Office

Typing 45-50 WPM

CMMS

Education

High school diploma or GED

Tools

CMMS

Microsoft Office

Job description

CBRE Indonesia is seeking a customer service professional to respond to inquiries about facilities-related products and services and to resolve complaints.

The role involves handling service requests via phone, chat, email, and online channels, dispatching work orders to vendors, and updating CMMS and service databases to maintain accurate information. Strong communication and typing speed are required, with prior call center experience preferred.