Contract Support & Admin (Batam)

PT CBRE Consultancy Services; Gunung Kijang; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

CBRE Consultancy Services in Kepulauan Riau seeks a Contract Support Associate to deliver exceptional customer service and administrative support across a large business unit or account.

You will coordinate contracts, manage invoicing, review cost centers, support monthly reports, and help ensure compliance with HSE requirements. The role emphasizes data analysis, process improvements, and collaboration with site teams and head office to drive efficiency.

Qualifications

• High School Diploma or GED with 3-4 years of job-related experience.
• Comprehensive understanding of processes, procedures, systems, and concepts within own job function.
• Ability to evaluate and communicate unusual and/or complex content concisely and logically.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Organisational skills with an inquisitive mindset.
• Advanced math skills; ability to calculate percentages, discounts and markups.

Responsibilities

• Respond to client inquiries and ensure timely, quality service delivery and follow-up.
• Understand the scope of the contract and ensure work is carried out accordingly.
• Be a financial and operational systems champion; identify cost-saving opportunities.
• Coordinate and onboard vendors for reactive and planned works; manage sub-contractor paperwork.
• Review invoices and ensure accurate cost centre coding; coordinate billing and quotations.
• Review and approve maintenance invoices and projects per agreements; ensure core outputs are delivered.
• Respond to inquiries on financial reports (Accounts Receivable, Payable, open POs).
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring HSE compliance and maintain QHSE documentation.
• Gather and analyse data to solve problems and suggest improvements.

Skills

Customer service

Administrative support

MS Office

Communication

Financial awareness

Education

High School Diploma or GED

Tools

Microsoft Excel

Billing software

Vendor onboarding tools

Job description

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

About the Role:

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do:

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost‑saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub‑contractor paperwork.
• Review processed invoices and ensure accurate cost centre coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyse data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need:

• High School Diploma or GED with 3-4 years of job‑related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In‑depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organisational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

Our 25,000 CBRE facilities management professionals and 13,000+ engineering and technical professionals help enhance your workplace environment and improve staff efficiencies by providing global consistency of service, combined with locally tailored, customizable solutions. We also provide self‑performance of technical services in more countries than any other provider, helping ensure your office runs as smoothly as possible—regardless of location.

Our 25,000 CBRE facilities management professionals and 13,000+ engineering and technical professionals help enhance your workplace environment and improve staff efficiencies by providing global consistency of service, combined with locally tailored, customizable solutions. We also provide self‑performance of technical services in more countries than any other provider, helping ensure your office runs as smoothly as possible—regardless of location.