Helpdesk Application Support - Yogyakarta Site

Teleperformance; Kota Yogyakarta; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

Teleperformance seeks an Application Support specialist for our Yogyakarta site to maintain, monitor, and troubleshoot business applications. The role emphasizes understanding deployment, servers, databases, and simple code analysis with strong communications to coordinate with users, developers, and vendors.

The candidate should have basic English skills, be able to read code, and work both independently and with a team across shifts in a dynamic environment.

Qualifications

• Basic knowledge of application support, troubleshooting, and diagnostics.
• Ability to read and understand source code.
• Basic SQL and relational database familiarity.
• Familiarity with web servers, application servers, and Linux.
• IIS configuration troubleshooting basics helpful.
• Good communication with users and vendors.
• Basic English proficiency; Mandarin is a plus.

Responsibilities

• Provide first-level and second-level support for business applications and end users.
• Perform troubleshooting, diagnostics, and root cause analysis for application-related issues.
• Coordinate with internal users, developers, IT teams, and external vendors to resolve technical issues.
• Assist with application deployment, installation, configuration, and maintenance.
• Support deployment and troubleshooting on Microsoft IIS.
• Read and analyze basic code to help identify issues and assist developers during debugging.
• Execute basic SQL queries to investigate data issues and validate application data.
• Monitor and troubleshoot basic server and Linux environment issues.
• Assist with application configuration, log analysis, and system performance monitoring.
• Prepare technical documentation, troubleshooting guides, and incident reports.
• Assist with basic image editing and asset preparation using Adobe software when required.
• Provide timely updates on incidents, service requests, and issue resolutions.

Skills

Application support

SQL basics

Linux basics

IIS basics

English communication

Tools

Adobe software

Job description

Helpdesk Application Support - Yogyakarta Site

We are looking for an Application Support to maintain, monitor, and troubleshoot business applications to ensure smooth daily operations. The ideal candidate should have basic technical knowledge of application deployment, servers, databases, and programming code, as well as strong communication skills to coordinate with users, developers, and external vendors.

Key Responsibilities

• Provide first-level and second-level support for business applications and end users.
• Perform troubleshooting, diagnostics, and root cause analysis for application-related issues.
• Communicate and coordinate with internal users, developers, IT teams, and external vendors to resolve technical issues.
• Assist with application deployment, installation, configuration, and maintenance.
• Support application deployment and troubleshooting on Microsoft IIS.
• Perform basic code reading and analysis to help identify application issues and support developers during debugging.
• Perform basic SQL queries to investigate data-related issues and validate application data.
• Monitor and troubleshoot basic server and Linux environment issues.
• Assist with application configuration, log analysis, and system performance monitoring.
• Prepare technical documentation, troubleshooting guides, and incident reports.
• Assist with basic image editing and asset preparation using Adobe software when required.
• Provide timely updates on incidents, service requests, and issue resolutions.

Requirements

• Minimum basic knowledge of application support, troubleshooting, and diagnostics.
• Basic understanding of programming concepts and the ability to read and understand source code.
• Basic knowledge of SQL queries and relational databases.
• Basic understanding of web servers, application servers, and server environments.
• Basic knowledge of Microsoft IIS configuration and troubleshooting.
• Basic understanding of Linux commands and system operations.
• Basic knowledge of application deployment processes and troubleshooting.
• Basic familiarity with Adobe software for simple image editing.
• Good communication skills and the ability to interact professionally with multiple users and vendors.
• Basic English proficiency for technical documentation, communication, and reading technical resources.
• Mandarin Chinese proficiency is an advantage.
• Strong analytical thinking, problem-solving skills, and willingness to learn new technologies.
• Able to work independently and collaboratively as part of a team.

Preferred Qualifications

• Experience in application support, IT support, or a similar technical role.
• Familiarity with application logs, incident management, and ticketing systems.
• Experience supporting web-based applications.
• Basic knowledge of software development and deployment workflows.
• Ability to communicate in Mandarin Chinese is a plus.

Working Arrangement

• Able to respond to incidents and urgent application issues during assigned shifts/outside shifts.
• Working Monday-Sunday