Head of Workplace Experience & Operations

Jones Lang LaSalle Incorporated; Jakarta Pusat; Vor Ort; IDR 180.000.000 - 360.000.000; Vollzeit

Zusammenfassung

Jones Lang LaSalle is seeking a Workplace Manager to lead the onsite team in Jakarta, delivering a high-impact client engagement strategy and a comprehensive, compliant workplace experience. You will manage space at 4000+ sqm, drive data-driven space planning, and build a strong client relationship through proactive communication and continuous improvement.

The role requires 5–8 years in site management, proficiency with office software, and a proven ability to operate independently within an

Qualifikationen

• Bachelor’s Degree or above is preferred with 5-8 Years or more relevant working experience.
• Must have experience in managing sites more than 4000 sqm.
• Familiar with administrative logistics operation and management, able to operate property management independently.
• Proficient in the use of office software.

Aufgaben

• Create a fun and impactful client engagement strategy.
• Engage with all guests, employees, and key stakeholders.
• Imbed in the FM team a culture of empowerment, engagement, and fulfilment.
• Work with relevant parties on space management through data analytics.
• Develop client support/feedback initiatives e.g. FAQ.
• Build a community of ambassadors to deliver soft services that are authentic, caring, and able to provide timely services.
• Ensure effective communications and reporting to clients on operation matters and Workplace Experience.
• Evaluate service response time and analyse occupants’ service request trends.
• Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
• Lead the development and implementation of internal communication strategies with client leadership.
• Liaise with JLL team and client on soft service delivery.
• Share regular event content through client monitors, blogs, newsletters, and other channels.
• Create, manage JLL profile within the client account.
• Adopt innovative communication strategies.
• Champion monthly meetings with stakeholders to enhance relationships.
• Be a team player, motivational leader, and work across units to foster collaboration.
• Identify development areas for staff.
• Drive the site team to meet KPIs in the Account plan & SLA.
• Encourage teamwork, cooperation & performance excellence.
• Act as manager and coach to maintain high morale and trust.
• Ensure the team is well trained on facilities policies and systems.
• Ensure monthly performance reports meet SLA standards.
• Review monthly financial reports including accruals and variance analysis.

Kenntnisse

Client engagement

Space management

Data analytics

Team leadership

Communication

Ausbildung

Bachelor’s degree or above

Jobbeschreibung

Jones Lang LaSalle is seeking a Workplace Manager to lead the onsite team in Jakarta, delivering a high-impact client engagement strategy and a comprehensive, compliant workplace experience. You will manage space at 4000+ sqm, drive data-driven space planning, and build a strong client relationship through proactive communication and continuous improvement.

The role requires 5–8 years in site management, proficiency with office software, and a proven ability to operate independently within an