Head of Warehouse Operations — High-Volume & Cold-Chain

AlloFresh; Rorotan; On-site; IDR 446,400,000 - 669,600,000; Full time

Job summary

AlloFresh in Indonesia is seeking a Senior Warehouse Operations Leader to guide end-to-end fulfillment, from inbound to outbound, in a fast-paced e-grocery setting. The role focuses on achieving SLA targets, optimizing costs, and ensuring accurate inventory while coordinating with cross-functional teams on promotions and new initiatives.

You will manage large warehouse teams, implement SOPs, and drive continuous improvement in WMS-enabled processes and cold chain compliance.

Qualifications

• 7–10 years in warehouse or distribution center operations, preferably in e-commerce or retail.
• 5+ years in a leadership role managing large warehouse teams.
• Strong understanding of warehouse processes, inventory management, and cold chain operations.
• Hands-on experience with WMS, inventory systems, and warehouse performance reporting.

Responsibilities

• Lead end-to-end warehouse operations: inbound, storage, picking, packing, outbound.
• Ensure SLA, productivity, cost efficiency, and accuracy in a high-volume environment.
• Develop and implement SOPs for inventory control, FIFO/FEFO, shrinkage prevention, and cold chain compliance.
• Monitor KPIs such as order fulfillment rate, picking accuracy, inventory accuracy, On-Time Fulfillment, and cost per order.
• Manage warehouse manpower planning, recruitment, scheduling, performance evaluation, and productivity optimization.
• Collaborate with Supply Chain, Logistics, Commercial, and Tech teams to support demand spikes and new initiatives.
• Oversee inventory management, cycle counting, and reconciliation to minimize variance, loss, and damage.
• Ensure safety, hygiene, and food handling standards, including cold storage for perishable goods.

Skills

Leadership

WMS experience

Data-driven

Analytical thinking

People management

Tools

WMS

Inventory systems

Job description

AlloFresh in Indonesia is seeking a Senior Warehouse Operations Leader to guide end-to-end fulfillment, from inbound to outbound, in a fast-paced e-grocery setting. The role focuses on achieving SLA targets, optimizing costs, and ensuring accurate inventory while coordinating with cross-functional teams on promotions and new initiatives.

You will manage large warehouse teams, implement SOPs, and drive continuous improvement in WMS-enabled processes and cold chain compliance.