Head of Tenant Relation

Colliers; Indonesia; On-site; IDR 350,000,000 - 550,000,000; Full time

Job summary

Colliers in Indonesia is seeking a seasoned Tenant Relations lead for a premium office building. You will manage tenant experiences, act as primary liaison, and coordinate with building service teams to deliver seamless services.

The role emphasizes pro-active engagement, reporting on service performance, and a hospitality mindset to sustain high tenant satisfaction.

Qualifications

• Bachelor’s Degree in Hospitality Management, Business Administration, Property Management, or related field.
• Minimum 5-8 years of experience in Tenant Relations, Customer Experience, Hospitality, Property Management, or premium office operations.
• Proven experience managing tenant engagement and delivering high-quality customer service in a premium commercial property environment.
• Strong hospitality mindset with a passion for creating exceptional tenant experiences.
• Excellent communication, interpersonal, and relationship management skills.
• Fluent in English, both written and spoken.
• Experience coordinating with multi-functional teams including Engineering, Security, Housekeeping, and Building Operations.
• Proficient in handling tenant complaints, service requests, and stakeholder communications professionally and effectively.
• Strong organizational, reporting, and presentation skills.

Responsibilities

• Lead tenant relations and hospitality services to deliver an exceptional customer experience within a premium office building.
• Act as the primary liaison for tenants, ensuring prompt resolution of inquiries, requests, and service-related concerns.
• Build strong tenant relationships through proactive engagement, regular communication, and a customer-centric service approach.
• Coordinate with Engineering, Operations, Security, Housekeeping, and other building service teams to ensure seamless service delivery.
• Oversee tenant move-in, fit-out, and day-to-day occupancy support while ensuring compliance with building policies and standards.
• Drive tenant satisfaction initiatives, monitor service quality, and implement continuous improvements to enhance the overall workplace experience.
• Prepare periodic reports on tenant feedback, service performance, and customer satisfaction metrics.

Skills

Tenant relations

Customer service

Communication

Interpersonal skills

Relationship management

Stakeholder communication

Team coordination

Problem solving

English fluency

Education

Bachelor’s degree in Hospitality Management

Business Administration

Property Management

Job description

• Lead tenant relations and hospitality services to deliver an exceptional customer experience within a premium office building.
• Act as the primary liaison for tenants, ensuring prompt resolution of inquiries, requests, and service-related concerns.
• Build strong tenant relationships through proactive engagement, regular communication, and a customer-centric service approach.
• Coordinate with Engineering, Operations, Security, Housekeeping, and other building service teams to ensure seamless service delivery.
• Oversee tenant move-in, fit-out, and day-to-day occupancy support while ensuring compliance with building policies and standards.
• Drive tenant satisfaction initiatives, monitor service quality, and implement continuous improvements to enhance the overall workplace experience.
• Prepare periodic reports on tenant feedback, service performance, and customer satisfaction metrics.

Requirements

• Bachelor’s Degree in Hospitality Management, Business Administration, Property Management, or related field.
• Minimum 5-8 years of experience in Tenant Relations, Customer Experience, Hospitality, Property Management, or Premium Office Building Operations.
• Proven experience managing tenant engagement and delivering high-quality customer service in a premium commercial property environment.
• Strong hospitality mindset with a passion for creating exceptional tenant experiences.
• Excellent communication, interpersonal, and relationship management skills.
• Fluent in English, both written and spoken.
• Strong problem-solving and conflict resolution abilities with a customer-centric approach.
• Experience coordinating with multi-functional teams including Engineering, Security, Housekeeping, and Building Operations.
• Proficient in handling tenant complaints, service requests, and stakeholder communications professionally and effectively.
• Strong organizational, reporting, and presentation skills.