Head Of Program Operations

Pt Diagma Volksschule; Surakarta; On-site; IDR 600,000,000 - 1,200,000,000; Full time

Job summary

PT Diagma Volksschule seeks an experienced Operations Leader to oversee Ausbildung, Nursing, FSJ, and international placement pathways. You will ensure milestones, deadlines, and quality standards are maintained while managing Program Leads and teams to deliver measurable results.

Applicants should have 5+ years in program management or operations, strong organizational skills, and experience with KPIs, dashboards, and performance evaluations. German language skills are a plus.

Qualifications

• Minimum 5 years of relevant professional experience, including team leadership or operational management.
• Experience in program management, operations, service delivery, recruitment, education, or related industries.
• Strong organizational, problem-solving, and stakeholder management skills.
• Experience managing multiple projects, deadlines, and complex operational workflows.
• Comfortable working with KPIs, SOPs, dashboards, and performance evaluations.
• Professional English communication skills.
• German language proficiency and international education experience are advantages, not mandatory.

Responsibilities

• Lead and supervise program operations across Ausbildung, Nursing, FSJ, and international placement pathways.
• Ensure every candidate progresses through clearly defined milestones, deadlines, and quality standards.
• Manage Program Leads and operational teams to achieve measurable results.
• Establish and continuously improve SOPs, KPIs, monitoring systems, and quality controls.
• Identify operational bottlenecks and execute solutions proactively.
• Handle complex student cases, escalations, and stakeholder communication with professionalism and diplomacy.
• Ensure accurate documentation, timely follow-ups, and effective coordination with international partners.
• Build scalable systems and develop team members who can operate independently.
• Maintain service excellence while enforcing professional boundaries and accountability.

Skills

Attention to detail

Execution & ownership

Diplomatic assertiveness

Analytical thinking

Emotional maturity

Learning agility

Leadership & systems

Job description

Key Responsibilities

Lead and supervise program operations across Ausbildung, Nursing, FSJ, and international placement pathways.

Ensure every candidate progresses through clearly defined milestones, deadlines, and quality standards.

Manage Program Leads and operational teams to achieve measurable results.

Establish and continuously improve SOPs, KPIs, monitoring systems, and quality controls.

Identify operational bottlenecks and execute solutions proactively.

Handle complex student cases, escalations, and stakeholder communication with professionalism and diplomacy.

Ensure accurate documentation, timely follow-ups, and effective coordination with international partners.

Build scalable systems and develop team members who can operate independently.

Maintain service excellence while enforcing professional boundaries and accountability.

Who We’re Looking For

Exceptional Attention to Detail — You notice inconsistencies, anticipate risks, and maintain high standards of accuracy.

Strong Execution & Ownership — You take responsibility from planning through completion, without requiring constant supervision.

Diplomatic Assertiveness — You communicate firmly and respectfully, even in difficult situations.

Structured & Analytical Thinking — You translate complex problems into clear priorities and actionable solutions.

Emotional Maturity — You remain objective and composed under pressure.

High Learning Agility — You learn quickly, adapt, and continuously improve systems.

Leadership & System Building — You develop capable teams rather than becoming the center of every operational decision.

Qualifications

Minimum 5 years of relevant professional experience, including team leadership or operational management.

Proven track record in program management, operations, service delivery, recruitment, education, or related industries.

Strong organizational, problem-solving, and stakeholder management skills.

Experience managing multiple projects, deadlines, and complex operational workflows.

Comfortable working with KPIs, SOPs, dashboards, and performance evaluations.

Professional English communication skills.

German language proficiency and international education experience are advantages, not mandatory.

Our Hiring Process

Shortlisted candidates will complete a practical assessment involving operational problem-solving, document accuracy, execution planning, and stakeholder conflict resolution. We value demonstrated competence, integrity, and execution over impressive job titles.