Head of Operations

GreenSM Indonesia; Jakarta Pusat; Sur place; IDR 446 400 000 - 892 800 000; Plein temps

Résumé du poste

GreenSM Indonesia is seeking a Head of Operations (Branch Director) to lead daily driver and fleet operations in Jakarta. You will ensure service quality, operational efficiency, and strong driver performance while guiding the operations team toward targets.

The role requires 8+ years in mobility or related operations, with proven experience in driver onboarding, engagement, and performance management. Strong leadership and data-driven decision-making are essential.

Qualifications

• Minimum 8 years of experience in taxi, transportation, fleet, mobility, or related operations.
• Proven experience managing driver partners, driver acquisition, onboarding, engagement, and performance.
• Experience in vehicle and asset management, including vehicle utilization, availability, maintenance, and readiness is a strong plus.
• Experience in managing operational teams and multiple stakeholders.
• Strong leadership, communication, negotiation, and problem-solving skills.

Responsabilités

• Oversee daily driver operations to ensure smooth, efficient, and reliable service delivery.
• Manage Fleet and Driver Partners, including onboarding, engagement, performance monitoring, and issue resolution.
• Monitor key operational KPIs such as fleet utilization, driver productivity, trip completion, cancellation, and vehicle availability.
• Identify operational issues, handle escalations, and coordinate timely solutions with relevant teams.
• Lead and coach the Operations team to achieve operational targets and continuously improve driver and customer experience.

Connaissances

Leadership

Stakeholder Management

Data-Driven

Analytical Thinking

Operations Management

Communication

Problem Solving

Description du poste

We are looking for a Head of Operations (Branch Director) for City Expansion to lead our daily driver and fleet operations, ensuring operational efficiency, service quality, and strong driver performance. This role will oversee the Operations team, manage driver and fleet performance, monitor key operational KPIs, and drive continuous improvements across our operations.

Oversee daily driver operations to ensure smooth, efficient, and reliable service delivery.

Manage Fleet and Driver Partners, including onboarding, engagement, performance monitoring, and issue resolution.

Monitor key operational KPIs such as fleet utilization, driver productivity, trip completion, cancellation, and vehicle availability.

Identify operational issues, handle escalations, and coordinate timely solutions with relevant teams.

Ensure driver and fleet compliance with SOPs, safety, service standards, and operational policies.

Analyze operational data and prepare reports to identify improvement opportunities and support management decisions.

Lead and coach the Operations team to achieve operational targets and continuously improve driver and customer experience.

Minimum 8 years of experience in taxi, transportation, fleet, mobility, or related operations.

Proven experience managing driver partners, driver acquisition, onboarding, engagement, and operational performance.

Experience in vehicle and asset management, including vehicle utilization, availability, maintenance, and operational readiness will be a strong plus

Experienced in managing operational teams and multiple stakeholders.

Strong leadership, communication, negotiation, and problem-solving skills.

Strong analytical and decision-making skills with a data-driven approach.

Able to work in a fast-paced operational environment and handle operational escalations effectively.