Driver Operations Manager (All across Indonesia)

PT Xanhsm Green And Smart Mobility Indonesia; Banjarmasin; On-site; IDR 250,000,000 - 450,000,000; Full time

Job summary

PT Xanhsm Green And Smart Mobility Indonesia is hiring a Driver Operations Manager to oversee daily driver operations across Indonesia. You will manage fleet and driver partners, onboard them, and monitor performance to ensure reliable service.

This role requires guiding the Operations team, driving improvements, and maintaining high safety and service standards. The position focuses on steering KPIs, resolving escalations, and leveraging data to optimize fleet utilization and driver

Qualifications

• Minimum 8 years of experience in taxi, transportation, fleet, mobility, logistic or related operations.
• Proven experience in managing fleet partners and/or driver partners.
• Strong understanding of taxi operations, fleet management, driver operations, and partner management.
• Experience in managing operational teams and multiple stakeholders.
• Strong leadership, communication, negotiation, and problem-solving skills.
• Strong analytical and decision-making skills with a data-driven approach.

Responsibilities

• Oversee daily driver operations to ensure smooth, efficient, and reliable service delivery.
• Manage fleet and driver partners, including onboarding, engagement, performance monitoring, and issue resolution.
• Monitor KPIs such as fleet utilization, driver productivity, trip completion, cancellation, and vehicle availability.
• Identify operational issues, handle escalations, and coordinate timely solutions with relevant teams.
• Ensure driver and fleet compliance with SOPs, safety, service standards, and policies.
• Analyze operational data and prepare reports to identify improvement opportunities and support decisions.
• Lead and coach the Operations team to achieve targets and improve driver and customer experience.

Skills

Fleet management

Driver operations

Leadership

Data-driven decisions

Stakeholder management

Negotiation

Job description

Driver Operations Manager (All across Indonesia)

PLACEMENT ALL ACROSS INDONESIA: Balikpapan, Banjarmasin, Banjarbaru, Pekanbaru, Malang, Manado, Medan, Samarinda

Job Description:

Oversee daily driver operations to ensure smooth, efficient, and reliable service delivery.

Manage fleet and driver partners, including onboarding, engagement, performance monitoring, and issue resolution.

Monitor key operational KPIs such as fleet utilization, driver productivity, trip completion, cancellation, and vehicle availability.

Identify operational issues, handle escalations, and coordinate timely solutions with relevant teams.

Ensure driver and fleet compliance with SOPs, safety, service standards, and operational policies.

Analyze operational data and prepare reports to identify improvement opportunities and support management decisions.

Lead and coach the Operations team to achieve operational targets and continuously improve driver and customer experience.

Requirement:

Minimum 8 years of experience in taxi, transportation, fleet, mobility, logistic or related operations.

Proven experience in managing fleet Partners and/or Driver Partners.

Strong understanding of taxi operations, fleet management, driver operations, and partner management.

Experienced in managing operational teams and multiple stakeholders.

Strong leadership, communication, negotiation, and problem-solving skills.

Strong analytical and decision-making skills with a data-driven approach.

Able to work in a fast-paced operational environment and handle operational escalations effectively.

High ownership and strong ability to drive operational improvements.