Head of Mitra Management

ASTRO; Indonesia; On-site; IDR 300,000,000 - 600,000,000; Full time

Job summary

ASTRO in Indonesia seeks a Strategic Mitra Manager to lead Mitra management strategy, policy development, and stakeholder alignment. You will drive the development of workforce policies and ensure sustainable supply while benchmarking compensation and industry practices.

This role requires strong data-driven decision making and a track record in managing large mitra ecosystems. You will mentor the Mitra Management team, collaborate with Ops, HR, and Finance, and translate field insights into

Qualifications

• Bachelor’s degree or higher in Business, Operations, HR, or related field.
• Minimum 8–10 years experience in operations, outsourcing, or mitra management.
• Experience designing policies balancing operational needs and partner engagement.

Responsibilities

• Define and lead overall Mitra Management strategy, covering hiring, onboarding, retention, and engagement.
• Translate business priorities into Mitra related policies to ensure sustainable workforce supply and quality.
• Benchmark compensation, benefits, and industry practices to reduce churn and increase retention.
• Represent Mitra’s perspective in management discussions, ensuring field insights are translated into actionable improvements.
• Act as a decision maker based on structured data, assessing impact before implementation.
• Oversee the end to end Mitra lifecycle: recruitment, onboarding, training, retention, and exit.
• Ensure onboarding programs are operationally strong and focused on readiness.
• Monitor and evaluate retention metrics, churn trends, and operational compliance.
• Provide feedback loops to ensure Mitra understands and can use company tools effectively.
• Align with internal stakeholders (Ops, HR, Finance, etc.) for policy execution.
• Lead and mentor the Mitra Management team, ensuring clarity of roles and accountability.
• Collaborate closely with Ops leads to ensure a cohesive execution.
• Build a culture of data driven decision making within the team.

Skills

Strategic thinking

Data-driven decision making

Stakeholder management

Negotiation

Communication

Education

Bachelor’s degree or higher in Business/Operations/HR

Job description

• Define and lead overall Mitra Management strategy, covering hiring, onboarding, retention, and engagement.
• Translate business priorities into Mitra related policies to ensure sustainable workforce supply and quality.
• Benchmark compensation, benefits, and industry practices to reduce churn and increase retention.
• Represent Mitra’s perspective in management discussions, ensuring field insights are translated into actionable improvements.
• Act as a decision maker based on structured data, assessing impact before implementation.

BAU Responsibilities

• Oversee the end to end Mitra lifecycle: recruitment, onboarding, training, retention, and exit.
• Ensure onboarding programs are operationally strong and focused on readiness.
• Monitor and evaluate retention metrics, churn trends, and operational compliance.
• Provide feedback loops to ensure Mitra understands and can use company tools effectively.
• Align with internal stakeholders (Ops, HR, Finance, etc.) for policy execution.

Team Management Responsibilities

• Lead and mentor the Mitra Management team, ensuring clarity of roles and accountability.
• Collaborate closely with Ops leads to ensure a cohesive execution.
• Build a culture of data driven decision making within the team.

Requirements

Education & Knowledge

• Bachelor’s degree or higher in Business, Operations, HR, or related field.
• Strong knowledge of outsourcing, mass hiring, and Mitra ecosystem management.

Experience

• Minimum 8–10 years experience in operations, outsourcing, or mitra management.
• Proven track record in managing large scale mitra ecosystems (Grab, Gojek, logistics, or similar startups).
• Experience in designing policies that balance operational needs and partner engagement.

Personal Characteristics

• Strategic thinker with operational practicality.
• Data driven and comfortable making high impact decisions.
• Strong communication, stakeholder management, and negotiation skills.
• Resilient and adaptable in a fast paced, high growth environment.