Head of Luxury Store Operations

MatchaTalent; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

MatchaTalent is seeking a Store Manager for a luxury fashion boutique in Surabaya. You will lead daily operations, drive sales, and uphold the brand’s premium service standards while mentoring a small team of associates.

The role emphasizes clienteling with high-value clients and meticulous visual presentation. Ideal candidates bring extensive luxury retail experience, a track record of hitting sales targets, and strong leadership.

Qualifications

• Bachelor's degree in any major.
• Minimum 5 years in luxury retail with store leadership experience.
• Proven track record in full-price boutique management and clienteling.

Responsibilities

• Lead daily boutique operations and sales performance.
• Develop and maintain high-value client relationships through clienteling.
• Oversee inventory management and visual merchandising adherence.
• Coach and develop store team, scheduling and performance reviews.
• Ensure brand standards and premium customer service.

Skills

Luxury retail

Store management

Clienteling

Team leadership

KPIs knowledge

Education

Bachelor's degree

Tools

POS systems

Inventory software

Job description

MatchaTalent is seeking a Store Manager for a luxury fashion boutique in Surabaya. You will lead daily operations, drive sales, and uphold the brand’s premium service standards while mentoring a small team of associates.

The role emphasizes clienteling with high-value clients and meticulous visual presentation. Ideal candidates bring extensive luxury retail experience, a track record of hitting sales targets, and strong leadership.