Head of Human Resources

Bisadaya; Jakarta Pusat; On-site; IDR 350,000,000 - 550,000,000; Full time

Job summary

Lifted is seeking a Head of HR to build and lead the clinic’s HR function as we enter the next growth phase. The role requires a mature, hands-on HR leader who can strengthen culture, establish clear people practices, and ensure accountability across medical and non-medical teams.

Working closely with Management, you will shape HR strategy, performance management, recruitment, and policy development to reflect clinical excellence and patient-centered care.

Qualifications

• Build and lead the clinic’s HR function and people practices from the ground up.
• Strengthen workplace culture and ensure accountability across medical and non-medical teams.
• Partner with Management on organizational structure, manpower planning, and people-related decisions.
• Establish clear HR initiatives and action plans to support growth.

Responsibilities

• Develop HR strategy and organizational development plans.
• Embed premium service standards and patient-first mindset into daily work.
• Proactively manage employee relations, conflicts, and workplace behavior.
• Oversee HR operations, policies, attendance, and compliance with regulations.
• Lead end-to-end recruitment, onboarding, and workforce planning.

Skills

HR leadership

People management

Policy development

Employee relations

Job description

Our client, a Premium Medical Aesthetic Clinic is seeking an experienced Head of HR to build and lead the clinic’s HR function as we enter our next stage of growth. Specifically to strengthen and lead people and culture practices in a growing premium medical aesthetic environment. This role requires a mature, confident, and hands-on HR leader who can strengthen workplace culture, establish clear people practices, and ensure consistent accountability across both medical and non-medical teams. Working closely with Management, the Head of HR will play a key role in building a professional, high-performing organization that reflects clinic’s standards of clinical excellence, premium service, integrity, and patient-centered care.

KEY RESPONSIBILITIES

HR Strategy & Organizational Development

• Build and develop HR function, systems, policies, and people practices from the ground up.
• Partner with Management on organizational structure, manpower planning, and people-related decisions.
• Identify organizational and people gaps and translate them into clear HR initiatives and action plans.
• Support the organization through growth and organizational changes while maintaining team stability and alignment.

Culture, Employee Relations & Discipline

• Build a professional, respectful, collaborative, and high-accountability workplace culture.
• Embed Lifted's values, premium service standards, and patient-first mindset into everyday ways of working.
• Proactively manage employee relations, interpersonal conflicts, workplace behavior, and team dynamics.
• Address disciplinary and conduct matters objectively, firmly, and consistently.
• Act as a neutral and trusted point of contact for employees while protecting the interests and standards of the organization.
• Strengthen communication and collaboration across doctors, nurses, operations, front office, and Management.

Performance Management & People Development

• Establish structured performance management, including KPIs, performance reviews, feedback, coaching, and improvement plans.
• Partner with department leaders to address performance gaps and improve individual and team accountability.
• Identify training and development needs and coordinate initiatives to strengthen leadership, service, and professional capabilities.
• Support managers in becoming stronger people leaders.

HR Operations, Policies & Compliance

• Develop, implement, and continuously improve HR policies, SOPs, employee guidelines, and company regulations.
• Ensure HR policies, SOPs, attendance standards, and workplace rules are consistently understood and implemented.
• Oversee employee documentation, contracts, attendance, leave, disciplinary records, and other HR administration.
• Ensure HR practices comply with applicable Indonesian employment regulations and internal company policies.
• Maintain confidentiality and professional handling of sensitive employee and company information.

Recruitment, Onboarding & Workforce Planning

• Lead end-to-end recruitment for medical and non-medical positions.
• Ensure candidates are assessed not only for technical capability, but also for culture, professionalism, and service fit.
• Develop structured onboarding and probation processes with clear expectations and evaluation standards.
• Monitor manpower requirements and proactively identify staffing or succession needs.