Head of Field Learning & Operations Academy

Rukita; Jakarta Pusat; On-site; IDR 700,000,000 - 950,000,000; Full time

Job summary

Rukita is seeking a Head of Academy to build and run the Siaga Academy across field operations, including Housekeeping, Security, and Technicians. This role will establish competency standards, design structured onboarding and training programs, and implement a certification system to ensure consistent performance.

The ideal candidate will lead a network of internal trainers, collaborate with Operations leaders, and drive improvements in service quality, safety, and operational efficiency across

Qualifications

• Bachelor's degree in Education, HR, Psychology, or related field.
• 5–8 years in Learning & Development, Training, or Academy Management.
• Proven experience developing and delivering training programs for blue-collar, frontline, or operational employees in large-scale environments.
• Able to design practical and easy-to-understand learning materials for diverse educational backgrounds.
• Experience developing internal trainers, field mentors, or peer coaches across multiple locations.

Responsibilities

• Build and lead Siaga Academy from the ground up, including strategy, operating model, learning framework, and annual development roadmap.
• Develop competency frameworks and skill standards for Housekeeping, Security, and Technician teams.
• Design and implement structured learning programs for onboarding, technical skills, service standards, safety, and procedures.
• Create role-specific curricula, materials, modules, manuals, and practical assessment tools.
• Establish a certification and competency assessment system.
• Identify capability gaps from performance data and feedback; work with Operations to implement learning interventions.
• Develop scalable learning methods across properties and cities (on-the-job, mobile, classroom, peer coaching).
• Build and manage a network of internal trainers, field coaches, and subject matter experts.
• Collaborate with Operations Heads and Property Managers to minimize disruption while training.
• Monitor training effectiveness via assessments, observations, certification results, and performance indicators.
• Measure impact on service quality, productivity, retention, resident satisfaction, and safety.
• Manage the Academy’s annual budget, resources, schedules, and day-to-day operations.
• Lead, develop, and manage the Academy team with clear responsibilities and continuous improvement.

Skills

L&D leadership

Curriculum design

Training delivery

Field ops training

Budget management

Trainer network

Stakeholder mgmt

Performance metrics

Education

Bachelor's degree in Education/HR/Psychology/Business

Job description

Rukita is seeking a Head of Academy to build and run the Siaga Academy across field operations, including Housekeeping, Security, and Technicians. This role will establish competency standards, design structured onboarding and training programs, and implement a certification system to ensure consistent performance.

The ideal candidate will lead a network of internal trainers, collaborate with Operations leaders, and drive improvements in service quality, safety, and operational efficiency across