Head of Academy - Operations

Rukita; Jakarta Pusat; On-site; IDR 700,000,000 - 950,000,000; Full time

Job summary

Rukita is seeking a Head of Academy to build and run the Siaga Academy across field operations, including Housekeeping, Security, and Technicians. This role will establish competency standards, design structured onboarding and training programs, and implement a certification system to ensure consistent performance.

The ideal candidate will lead a network of internal trainers, collaborate with Operations leaders, and drive improvements in service quality, safety, and operational efficiency across

Qualifications

• Bachelor's degree in Education, HR, Psychology, or related field.
• 5–8 years in Learning & Development, Training, or Academy Management.
• Proven experience developing and delivering training programs for blue-collar, frontline, or operational employees in large-scale environments.
• Able to design practical and easy-to-understand learning materials for diverse educational backgrounds.
• Experience developing internal trainers, field mentors, or peer coaches across multiple locations.

Responsibilities

• Build and lead Siaga Academy from the ground up, including strategy, operating model, learning framework, and annual development roadmap.
• Develop competency frameworks and skill standards for Housekeeping, Security, and Technician teams.
• Design and implement structured learning programs for onboarding, technical skills, service standards, safety, and procedures.
• Create role-specific curricula, materials, modules, manuals, and practical assessment tools.
• Establish a certification and competency assessment system.
• Identify capability gaps from performance data and feedback; work with Operations to implement learning interventions.
• Develop scalable learning methods across properties and cities (on-the-job, mobile, classroom, peer coaching).
• Build and manage a network of internal trainers, field coaches, and subject matter experts.
• Collaborate with Operations Heads and Property Managers to minimize disruption while training.
• Monitor training effectiveness via assessments, observations, certification results, and performance indicators.
• Measure impact on service quality, productivity, retention, resident satisfaction, and safety.
• Manage the Academy’s annual budget, resources, schedules, and day-to-day operations.
• Lead, develop, and manage the Academy team with clear responsibilities and continuous improvement.

Skills

L&D leadership

Curriculum design

Training delivery

Field ops training

Budget management

Trainer network

Stakeholder mgmt

Performance metrics

Education

Bachelor's degree in Education/HR/Psychology/Business

Job description

At Rukita, we believe that great living experiences are built on thoughtful service, seamless operations, and strong relationships. By integrating technology, data insights, and on-the-ground hospitality expertise, we ensure both tenants and property owners receive a consistent, high-quality experience at every touchpoint. As we continue to grow, we are elevating our owner experience to reflect a more personalized, high-touch approach - bringing the standards of premium hospitality into a scalable, modern living ecosystem

About the Role

We are looking for a Head of Academy who will be responsible for developing and managing the learning and development function of Rukita's field operations teams, including Housekeeping, Security, and Technicians onground roles. This role will be responsible for developing the Siaga Academy from the ground up, establishing competency standards, designing structured learning programs, and implementing certification systems to ensure our field teams have the skills and knowledge required to deliver consistent operational standards across all properties.

Beyond training delivery, this role will work closely with Operations Heads & Leaders to identify capability gaps, improve onground unit performance, and ensure that learning initiatives translate into measurable improvements in service quality, operational efficiency, Tenant experience, including safety & security.

The ideal candidate will have strong experience in training and development, a strong practical operational understanding, comfortable in building the system, managing the field & onground implementation and driving resulting in a fast paced environment.

Job Description:

• Build and lead Siaga Academy from the ground up, including its strategy, operating model, learning framework, and annual development roadmap.
• Develop competency frameworks and skill standards for Housekeeping, Security, and Technician teams, ensuring each role has clear expectations and performance standards.
• Design and implement structured learning programs for new and existing field employees, covering onboarding, technical skills, service standards, safety, and operational procedures.
• Develop role‑specific training curricula, learning materials, modules, manuals, and practical assessment tools that can be easily understood and applied by field employees.
• Establish a certification and competency assessment system to ensure employees can demonstrate their skills and perform according to Rukita's operational standards.
• Identify capability gaps across field operations by analyzing operational performance, audit results, resident feedback, recurring issues, and input from Operations leaders.
• Translate operational problems into relevant learning interventions and work with cross‑functional teams to address issues that may require improvements beyond training.
• Develop and implement scalable learning methods, including on‑the‑job training, mobile learning, classroom sessions, and peer coaching, to reach employees across multiple properties and cities.
• Build and manage a network of internal trainers, field coaches, and subject matter experts to support training delivery and knowledge sharing across the organization.
• Work closely with Operations leaders and Property Managers to ensure training programs are implemented effectively without disrupting daily operational coverage.
• Monitor and evaluate training effectiveness through competency assessments, field observations, certification results, and operational performance indicators.
• Measure the impact of Academy initiatives on key business outcomes, including service quality, operational productivity, employee retention, resident satisfaction, and safety performance.
• Manage the Academy's annual budget, resources, training schedules, and day‑to‑day operations to ensure effective and efficient program delivery.
• Lead, develop, and manage the Academy team, ensuring clear responsibilities, execution priorities, and continuous improvement.

Requirements:

• Bachelor's degree in Education, Human Resources, Psychology, Business Management, or a related field.
• Minimum 5-8 years of experience in Learning & Development, Training, or Academy Management.
• Proven experience developing and delivering training programs for blue‑collar, frontline, or operational employees, preferably in large‑scale workforce environments.
• Able to design practical and easy‑to‑understand learning materials for employees with different educational backgrounds and levels of learning ability.
• Strong ability to simplify technical information, SOPs, and operational procedures into clear, practical instructions that can be easily understood and applied by frontline employees.
• Experienced in delivering hands‑on training, workplace coaching, demonstrations, and competency assessments rather than relying solely on classroom‑based learning.
• Comfortable working directly with field employees, visiting operational sites, and understanding real working conditions and challenges.
• Able to engage, communicate, and build trust with frontline employees, including those who may have limited formal education or experience with structured training programs.
• Experience developing internal trainers, field mentors, or peer coaches to support learning implementation across multiple locations.