Head of Driver Learning & Engagement

GreenSM Indonesia; Jakarta Pusat; On-site; IDR 300,000,000 - 600,000,000; Full time

Job summary

GreenSM Indonesia in Jakarta, Indonesia is seeking a seasoned Learning & Development leader to craft and execute an end-to-end L&D strategy aligned with business needs.

You will manage large-scale onboarding and refresher training for drivers, design development programs for internal and operational teams, conduct training needs analyses, monitor effectiveness, and lead field trainers to ensure standardized training quality across locations.

Qualifications

• 10+ years of experience in Learning & Development or Training Management.
• Experience in ride-hailing, transportation, logistics, fleet operations, or mass service operations.
• Experience handling mass training programs.
• Experience leading a training team.
• Strong communication and stakeholder management skills.
• Bachelor’s degree in related field.

Responsibilities

• Develop and execute Learning & Development strategy aligned with business needs.
• Manage large-scale onboarding and refresher training programs for drivers.
• Ensure training covers service excellence, safety driving, SOP compliance, and product knowledge.
• Design and deliver development programs for internal employees and operational teams.
• Conduct Training Needs Analysis (TNA) and monitor training effectiveness.
• Lead and manage training team and field trainers.
• Ensure training standardization and quality across locations.
• Collaborate with Operations and HR to support business expansion.

Skills

10+ years L&D

Ride-hailing industry

Mass training programs

Training team leadership

Stakeholder management

Education

Bachelor’s degree in related field

Job description

GreenSM Indonesia in Jakarta, Indonesia is seeking a seasoned Learning & Development leader to craft and execute an end-to-end L&D strategy aligned with business needs.

You will manage large-scale onboarding and refresher training for drivers, design development programs for internal and operational teams, conduct training needs analyses, monitor effectiveness, and lead field trainers to ensure standardized training quality across locations.