Guest Services Coordinator — Front Desk & Operations

PT Indonesia Surfaris; Provinsi Bali; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Gapura Uluwatu Surf Camp in Bali is seeking a friendly, energetic Front Office Staff to join our beach lifestyle team. You will handle guest inquiries via WhatsApp, email, and walk-ins, coordinate with housekeeping, surf guides and operations, and help run daily front office tasks.

The ideal candidate has at least 1 year in Front Office or Guest Service, strong English communication, familiarity with OTA platforms, and the ability to work in a fast-paced, team-based environment—based in Bali

Qualifications

• 1 year experience in Front Office / Guest Service
• Strong English communication (spoken & written)
• Familiar with OTA platforms (Booking.com, Airbnb, etc.)
• Able to work in a team and fast-paced environment

Responsibilities

• Respond to guest inquiries (WhatsApp, email, walk-in)
• Coordinate with housekeeping, surf guides & operations team
• Provide excellent customer service and ensure guest satisfaction
• Assist with daily front office operations

Skills

Communication

Teamwork

Job description

Gapura Uluwatu Surf Camp in Bali is seeking a friendly, energetic Front Office Staff to join our beach lifestyle team. You will handle guest inquiries via WhatsApp, email, and walk-ins, coordinate with housekeeping, surf guides and operations, and help run daily front office tasks.

The ideal candidate has at least 1 year in Front Office or Guest Service, strong English communication, familiarity with OTA platforms, and the ability to work in a fast-paced, team-based environment—based in Bali