Guest Relation Officer (BOAT) - AYANA Komodo

Ayana; Komodo; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

AYANA Komodo resort seeks a Guest Relation Officer (Boat) to warmly welcome guests, coordinate with crew, and ensure a comfortable, memorable voyage on board.

The ideal candidate holds a Bachelor’s in Hospitality Management, has 1 year of hospitality experience, and excels in interpersonal communication, guest engagement, and teamwork. Proficiency in Microsoft Office and hotel management systems is expected.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• 1 year of proven hospitality experience, preferably guest-facing.
• Exceptional interpersonal and communication skills for guest and team engagement.
• Highly organized with strong attention to detail in a dynamic environment.

Responsibilities

• Greet guests during boarding and disembarking, provide orientation and answer queries about boat facilities and itinerary.
• Coordinate with crew, kitchen, and service staff to meet guest needs and assist with special requests or events on board.
• Make clear, professional announcements regarding schedules, stops, or activities and handle multilingual communication if needed.
• Gather guest feedback and report issues to management to improve service quality and guest satisfaction for future trips.
• Drive boat upselling via pre-arrival emails, check-in, and meal service occasions.

Skills

Guest relations

Customer service

Interpersonal communication

Multilingual communication

Education

Bachelor’s degree in Hospitality Management

Tools

Microsoft Office

Hotel Management Systems

Job description

AYANA Hospitality is a luxury hospitality company seeking a Guest Relation Officer (BOAT) for our AYANA Komodo resort. The successful candidate will be a highly motivated and energetic team player who is passionate about delivering exceptional customer service. The Guest Relation Officer is responsible for providing guests with a warm welcome and ensuring their stay is comfortable and enjoyable.

Responsibilities

• Greet passengers/guests during boarding and disembarking, provide orientation and answer queries regarding boat facilities, safety, and itinerary.
• Coordinate with crew, kitchen, and service staff to meet guest needs (e.g. food, drinks, activities), assist in organizing special requests, events, or celebrations on board.
• Make clear and professional announcements regarding schedules, stops, or activities, handle multilingual communication if required.
• Gather guest feedback and report issues to management, assist in improving service quality and guest satisfaction for future trips
• Boat upselling through a pre-arrival email, at check-in, and during breakfast, lunch, or dinner service.

Requirements

• A Bachelor’s degree in Hospitality Management or a related field, demonstrating a solid educational foundation in service and operations.
• 1 year of proven experience in the hospitality industry, preferably in guest-facing or service-focused roles.
• Exceptional interpersonal and communication skills, with the ability to engage effectively with guests, colleagues, and cross-functional teams.
• Highly organized with strong attention to detail; capable of multitasking and managing priorities in a dynamic environment.
• Proficient in Microsoft Office and hotel management systems, with a strong commitment to delivering outstanding customer service and guest satisfaction.