Guest Experience Specialist

Mercure Hotels; Kuta; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

Mercure Bali Legian is seeking a dedicated guest services professional to ensure every guest feels welcomed and cared for in a warm, genuine manner. The role emphasizes hospitality excellence in a vibrant 4-star environment.

Candidates should have at least 2 years in a similar role, strong communication and teamwork, and fluency in English (written and spoken). A guest-oriented, service-minded attitude is essential to represent the Mercure brand.

Qualifications

• Having experiences 2 years in the same position.
• Strong communication, negotiation, and interpersonal skills.
• Able to work individually and as a team .
• Fluent in English, both written & spoken.
• Guest oriented and service minded

Responsibilities

• Ensure guests feel comfortable and welcome in a genuine warm manner.
• Behave in exemplary fashion, embodying the brand mindset.

Skills

Strong communication

Negotiation

Interpersonal skills

Fluent English

Job description

Mercure Bali Legian is seeking a dedicated guest services professional to ensure every guest feels welcomed and cared for in a warm, genuine manner. The role emphasizes hospitality excellence in a vibrant 4-star environment.

Candidates should have at least 2 years in a similar role, strong communication and teamwork, and fluency in English (written and spoken). A guest-oriented, service-minded attitude is essential to represent the Mercure brand.