Guest Experience Supervisor | Savaya | Bali

Savaya Group; Provinsi Bali; In loco; IDR 120.000.000 - 180.000.000; Tempo pieno

Descrizione del lavoro

Savaya Group in Bali is seeking a Guest Experience Supervisor to oversee daily guest operations and ensure a welcoming, professional experience across our venue on the island.

You will supervise guest experience activities, coordinate reservations, seating, VIP requests, and respond to feedback, while coaching front-of-house teams to maintain high hospitality standards.

Competenze

Mansioni

• Supervise daily guest experience activities, ensuring guests are welcomed warmly and supported throughout their visit.
• Monitor the guest journey across the venue and coordinate with Front of House, Operations, and management to maintain service flow.
• Guide staff, coordinate shifts, and uphold consistent procedures and service standards.

Descrizione del lavoro

Do you enjoy creating memorable guest experiences, supporting a team, and making sure every detail of service runs smoothly? Savaya is looking for a Guest Experience Supervisor to support daily guest operations and help deliver a welcoming, professional, and seamless experience across our venue in Bali.

What You’ll Experience

This role gives you the opportunity to:

• Lead and support guest experience operations in a fast-paced hospitality environment
• Work closely with Front of House, Operations, Reservations, Events, and management teams
• Welcome guests and help ensure a smooth experience from arrival through departure
• Support the coordination of reservations, seating, guest requests, and special occasions
• Handle guest feedback, concerns, and service recovery in a professional manner
• Coach and support team members in delivering consistent service standards
• Develop your leadership and hospitality operations skills within a recognised lifestyle venue

What You’ll Be Doing

You will supervise daily guest experience activities, helping ensure guests are welcomed warmly, attended to efficiently, and supported throughout their visit. You will monitor the guest journey across the venue and work with relevant teams to maintain smooth service flow, accurate information, and high hospitality standards.

You will assist with managing reservations, guest arrivals, seating arrangements, special requests, VIP visits, and event-related guest requirements. You will also respond to feedback and concerns, taking appropriate action to resolve issues and ensure a positive outcome for each guest.

You will guide and support guest experience team members, coordinate shift activities, and help maintain consistent procedures and service standards. You will communicate closely with Front of House, Operations, and management teams to share guest information, follow up on requests, and identify opportunities to improve the overall guest experience.

Could This Be You?

• Have you worked as a Guest Experience Supervisor, Guest Relations Supervisor, Host, Front Office Supervisor, or in a similar hospitality role?
• Do you have experience in guest relations, reservations, front of house, luxury hospitality, or lifestyle venues?
• Are you confident leading, supporting, and coaching a guest experience or front of house team?
• Can you communicate warmly and professionally with guests, colleagues, and management?
• Are you comfortable handling guest feedback, service recovery, and unexpected situations?
• Are you organised when managing reservations, guest requests, VIP arrangements, and daily priorities?
• Can you remain calm, attentive, and solutions-focused during busy service periods?
• Are you flexible to work shifts, evenings, weekends, and public holidays?
• Can you communicate confidently in both English and Bahasa Indonesia?