Guest Experience Specialist

Savaya Group; Provinsi Bali; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Savaya Group in Bali invites you to join as a Guest Experience Officer, a guest-facing role focused on creating welcoming, attentive, and personalised experiences for visitors at a fast-paced beach club.

You will assist with arrivals, check-in, seating, and provide information about reservations, facilities and events, while coordinating with Reservations, Host, Service, Bar and Operations teams to ensure a smooth guest journey.

Qualifications

• Guest-facing role in hospitality and events environment.
• Experience in guest relations or customer service is welcome but not essential.
• English proficiency required; additional languages are a plus.

Responsibilities

• Welcome guests on arrival and assist with seating and check-in.
• Provide accurate information about venue, menus, events, and facilities.
• Respond to questions and requests; coordinate with Reservations, Host, Service, Bar and Operations teams.
• Maintain a professional appearance, positive attitude, and smooth guest journey.

Skills

Guest relations

Hospitality

English communication

Customer service

Booking platforms

Tools

Guest management tools

Booking platforms

Job description

Savaya Group in Bali invites you to join as a Guest Experience Officer, a guest-facing role focused on creating welcoming, attentive, and personalised experiences for visitors at a fast-paced beach club.

You will assist with arrivals, check-in, seating, and provide information about reservations, facilities and events, while coordinating with Reservations, Host, Service, Bar and Operations teams to ensure a smooth guest journey.