Guest Experience Specialist

AccorHotels Indonesia; Jakarta Selatan; Sur place; IDR 66 960 000 - 100 440 000; Plein temps

Résumé du poste

25hours Hotel Jakarta The Oddbird is seeking a Front Desk Attendant to deliver a memorable guest journey from arrival through departure. You will handle check-ins, room keys, and cashiering, ensuring guests feel welcome and cared for at every touchpoint.

Greet guests, register them, and maintain guest histories while coordinating with other departments to fulfill requests. Fluency in English is required; additional languages are a plus.

Qualifications

• Diploma in Tourism or Hospitality or equivalent experience.
• Minimum 1 year in hospitality or customer-facing role.
• Proficient in English, written and spoken.
• Additional languages a plus.

Responsabilités

• Manage Front Desk operations including check-ins/check-outs and cashiering with a warm welcome.
• Greet guests, register them, and issue keys per standards; recognise VIPs.
• Coordinate with other departments to fulfil guest requests and maintain guest history.
• Recommend F&B outlets and hotel facilities to enhance guest stay; handle complaints tactfully.
• Protect guest privacy, manage mail and calls, and monitor in-house credit; report issues to management.
• Stay informed on F&B services and safety procedures; attend briefings and maintain uniform and hygiene standards.

Connaissances

English Proficiency

Customer Service

Communication

Teamwork

Formation

Diploma in Tourism or Hospitality

Outils

Front desk software

Description du poste

25hours Hotel Jakarta The Oddbird is an unconventional, locale story-driven hotel where business meets creative arts, culture, wellness and gastronomy. Nestled in Sudirman Central Business District Jakarta, rising above Ashta Lifestyle Mall, the property features 210 rooms, 135 serviced apartments, vibrant social spaces, lively restaurants and creative corners, designed to welcome anyone to “Come as You Are”.

Job Description

You'll be the friendly face of our hotel, managing the Front Desk and making sure every guest and visitor has a fantastic experience from the moment they arrive. You're the go-to person who keeps things running smoothly and ensures everyone feels genuinely welcomed and cared for.

Front Office Operations

• Handle check-ins and check-outs with a warm welcome, plus manage cashiering duties
• Review arrival lists and get the system prepped before guests arrive
• Greet guests on arrival, register them, and issue room keys following our standards
• Give VIPs and repeat guests the special recognition they deserve—think welcome cards and thoughtful amenities sent to their rooms
• Work closely with other departments to make sure guest requests and needs are sorted quickly
• Keep our repeat guest history system up to date so we remember what matters to each person
• Recommend our food & beverage outlets and in-house facilities to boost revenue and enhance their stay
• Handle guest complaints and feedback with tact and efficiency—turning issues into opportunities
• Manage guest mail, messages, and phone calls professionally
• Protect guest privacy and confidentiality—discretion is key
• Keep an eye on in-house credit matters and flag any discrepancies to management
• Stay alert and report anything suspicious to Security or the Duty Manager

Other Responsibilities

• Know your stuff—be fully conversant with all our food & beverage services, outlets, and hotel features
• Be familiar with our fire, life safety, and emergency procedures
• Attend all briefings, meetings, and training sessions as assigned
• Show up on time in a clean, complete uniform
• Maintain a high standard of personal appearance and hygiene
• Take on other reasonable duties as assigned by management

Qualifications

What You'll Bring

• A diploma or qualification in Tourism, Hospitality Management, or similar field (or equivalent experience that shows you know your stuff)
• At least 1 year working in a hospitality or customer-facing role
• Strong English communication skills—both written and spoken
• Bonus points if you speak other languages or have a grasp of local languages

Who You Are

• A natural communicator who genuinely enjoys connecting with people
• Detail-oriented and service-minded—you notice what matters
• A team player who's energetic and self-motivated
• Someone who takes pride in their appearance and professionalism
• Ready to go the extra mile to make guests feel welcome

Additional Information

In compliance with employment laws in Indonesia, this position is only open to Indonesians.

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia