Guest Experience Officer | Zumana | Bali

Savaya Group; Kuta; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Zumana is seeking a Guest Experience Officer to deliver attentive, personalised service to VIP guests across tables and seating areas in a premium Bali hospitality setting.

You will welcome guests, anticipate needs, and build lasting relationships by understanding preferences and recommending tailored experiences. Collaborate with Front of House, Bar, and Operations while maintaining standards and developing your own clientele.

Qualifications

• Experience in Guest Relations, VIP Service or similar hospitality role.
• Confident and comfortable interacting with VIP or high-profile guests.
• Natural ability to build rapport and develop long-term guest relationships.
• Outgoing, personable and able to make guests feel genuinely welcomed.
• Ability to communicate in English and Bahasa Indonesia.

Responsibilities

• Provide attentive, personalised service to VIP guests across assigned tables and seating areas.
• Welcome guests, anticipate needs, respond to requests, and ensure smooth, professional service.
• Build strong relationships by understanding preferences and offering thoughtful recommendations.
• Develop and maintain a personal clientele list to strengthen guest loyalty.
• Coordinate with Front of House, Bar, and Operations teams to ensure seamless service and maintain wardrobe standards.

Job description

Do you have a natural talent for making guests feel welcomed, valued, and well taken care of?

As a Guest Experience Officer at Zumana, you will play a key role in creating exceptional experiences for our VIP guests across tables and seating areas. You will provide attentive, personalised service while ensuring every detail of the guest experience is handled with care and professionalism.

This is a guest-facing role for someone who is confident, personable, and passionate about building genuine relationships with guests. Beyond delivering excellent service, you will have the opportunity to develop your own clientele and build lasting guest relationships.

What You’ll Experience

In this role, you will have the opportunity to:

• Work closely with VIP guests in a premium hospitality environment
• Create personalised and memorable guest experiences
• Build and develop your own personal clientele
• Strengthen your communication, relationship-building, and hospitality skills
• Work alongside the Front of House, Bar, and Operations teams
• Be part of a dynamic and growing hospitality concept in Bali
• Play a key role in shaping the guest experience at Zumana

What You’ll Be Doing

You will be responsible for providing attentive and personalised service to VIP guests across assigned tables and seating areas. You will welcome guests, anticipate their needs, respond to requests, and ensure that service is delivered smoothly and professionally throughout their visit.

You will build strong relationships with guests by understanding their preferences, providing thoughtful recommendations, and creating a personalised experience that encourages repeat visits. You will also actively develop and maintain a personal clientele list and use your relationships to strengthen guest loyalty.

You will work closely with the wider Front of House, Bar, and Operations teams to ensure seamless coordination during high-volume service periods. You will also ensure that assigned wardrobe and costumes are properly maintained, presented, and managed according to established standards.

During busy periods and special events, you will remain attentive, composed, and proactive while ensuring that VIP guests continue to receive a high level of service and attention.

Could This Be You?

• Do you have experience in Guest Relations, VIP Service, Host/Hostess, Lounge, Bar, Club, Restaurant, Hotel, or a similar hospitality role?
• Are you confident and comfortable interacting with VIP and high-profile guests?
• Do you have a natural ability to build rapport and develop long-term guest relationships?
• Are you outgoing, personable, and able to make guests feel genuinely welcomed?
• Can you anticipate guest needs and provide personalised service?
• Are you comfortable working in a high-volume and fast-paced environment?
• Do you have strong communication and interpersonal skills?
• Are you commercially minded and interested in developing a personal clientele?
• Do you have excellent grooming, presentation, and attention to detail?
• Are you comfortable working shifts, late nights, weekends, and public holidays?
• Can you communicate professionally in English and Bahasa Indonesia?

If you are passionate about people, thrive in a fast-paced hospitality environment, and know how to turn great service into lasting relationships, we would love to have you join Zumana.