Guest Experience Lead – Bali Beach Club

FINNS Global Limited; Canggu; On-site; IDR 55,800,000 - 89,280,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Beach club membership

BPJS & health insurance

Job summary

FINNS Bali is seeking a Guest Experience team member to deliver exceptional service to guests across arrivals, information, and personalized requests.

You will coordinate with F&B, Front Office, Retail, and Entertainment to ensure seamless experiences, maintain presentation standards, and capture guest feedback for continuous improvement. Fluency in English and a positive, proactive attitude are essential.

Qualifications

• Proven experience in customer service, hospitality, or guest-facing role.
• Fluent in English.
• Excellent interpersonal and communication skills.
• Confident, service-minded, and solution-oriented personality.
• Professional appearance and positive attitude.
• Ability to multitask and work under pressure in a fast-paced environment.
• Willing to work flexible hours, including weekends and holidays.

Responsibilities

• Greet and engage guests with a professional and welcoming attitude.
• Provide accurate information on club facilities, membership, events, and promotions.
• Assist with guest arrivals, special requests, and personalized service delivery.
• Coordinate with internal departments (F&B, Front Office, Retail, Entertainment, Security) to ensure seamless service.
• Monitor guest satisfaction through direct engagement and proactive feedback collection.
• Support walk-in and reservation processes, including queue and crowd management.
• Handle guest complaints or service failures with diplomacy and professionalism.
• Maintain cleanliness, order, and presentation standards in all guest-facing areas.
• Ensure all guest data, feedback, and interactions are properly recorded for service tracking and improvement.
• Participate in daily briefings, team coordination, and service evaluations.
• Uphold FINNS’ standards of excellence, hospitality, and brand identity in every interaction.

Skills

Customer service

Hospitality

Guest-facing

English fluency

Interpersonal skills

Communication skills

Professional appearance

Multitasking

Flexible hours

Job description

FINNS Bali is seeking a Guest Experience team member to deliver exceptional service to guests across arrivals, information, and personalized requests.

You will coordinate with F&B, Front Office, Retail, and Entertainment to ensure seamless experiences, maintain presentation standards, and capture guest feedback for continuous improvement. Fluency in English and a positive, proactive attitude are essential.