Guest Experience Host

Wyndham; Maja; On-site; IDR 536,289,000 - 965,320,000; Full time

Job summary

Travel + Leisure Co. in Indonesia is seeking a Guest Experience Host & Face-to-Face Lead Generator to engage guests and prospective owners on-property or locally. You will invite qualified prospects to attend a sales preview in exchange for a gift, while delivering warm hospitality and accurate lead data entry.

The role combines guest interaction with sales support, aiming to exceed weekly lead-generation targets and support the tour generation process end-to-end.

Qualifications

• Experience engaging guests in a hospitality or sales context.
• Ability to qualify prospects against preset criteria.
• Strong communication and interpersonal skills.

Responsibilities

• Meet and engage guests and prospective owners face-to-face to generate qualified tours.
• Establish rapport and present the benefits of Travel + Leisure's vacation community.
• Qualify prospects and book tours; maintain leads to tour completion.
• Achieve weekly/monthly lead-generation targets and assist sales teams.
• Accurately record lead, tour and marketing data in CRM systems.

Skills

Face-to-face engagement

Excellent communication

Lead generation

Customer service

CRM data entry

Tools

CRM software

Salesforce

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

PRIMARY OBJECTIVES

The Guest Experience Host & Face-to-Face Lead Generator occupies a location at the Resort or in the local area and is responsible for engaging guests and prospective owners face-to-face and inviting those who meet our pre-determined qualification criteria to attend a sales preview in exchange for a gift. The Guest Experience Host & Face-to-Face Lead Generator receives a base salary plus a performance-linked weekly bonus, with bonuses paid on the number of qualified tours generated.

PRINCIPAL RESPONSIBILITIES

• Meet and engage members, guests, and prospective owners face-to-face on property, in local areas, to generate qualified sales appointments
• Establish commonality and build rapport quickly to create a genuinely positive first impression of the Company
• Clearly and confidently articulate the benefits of travelling within Travel + Leisure's community and vacation club
• Qualify prospects against pre-determined Company criteria to ensure they meet eligibility requirements, without compromising the guest experience
• Maintain regular contact with leads through to confirmed tour, and support the tourgeneration process end to end
• Deliver the required number of qualified tours to the sales site and achieve weekly and monthly lead-generation targets and broader sales KPIs
• Provide guests with local knowledge on attractions, activities, and resort amenities as a natural part of building rapport
• Accurately complete all lead, tour, and marketing-related paperwork and CRM / sales force application entries
• Use phone, WhatsApp, and other communication tools professionally and efficiently to follow up with prospects
• Work collaboratively with resort operations and the sales centre to ensure a seamless, joinedup guest journey
• Be professional in nature; be approachable while meeting lead-generation quotas
• Work within Best Practice Guidelines and all Company and sales-specific policies and procedures
• Provide excellent customer service to all guests
• Identify opportunities that are on the horizon and put together plans to capitalise on them
• Bring fresh and new ideas to management that would be cost and/or time effective
• Receive and handle rejections from prospects in a courteous and professional manner
• Turn a negative response into an opportunity which can be capitalised on
• Work within a defined structure in a fresh, creative manner
• Represent the Company in an ethical, moral, and professional manner
• Display a high level of loyalty and self-discipline and high integrity
• Set goals to maximise lead generation while minimising costs
• Interact favourably with all types of people; display excellent verbal communication skills
• Adhere to the set work schedule and be on time for work
• Attend all training and team meetings as required
• Support the Company's sales and marketing programs and strategies
• Display a positive, courteous, and respectful attitude towards the Company and team members
• Attain all required government licences and registrations within defined time periods
• Stay current with required governmental requirements, work permits, etc.
• Employees must ensure they comply with Travel + Leisure Co. (Indonesia) OH&S Policy, procedures, and any reasonable instruction given by Travel + Leisure Co. (Indonesia)
• Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace, and must not wilfully or recklessly interfere with or misuse anything provided for health and safety
• Display a Count On Me! service to all internal and external parties
• Display innovation through inspiring, creating, and improving processes and products
• Show integrity in all aspects of the position by doing the right thing, taking responsibility, and delivering on the promise
• Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for emplo