Guest Experience Host

Travel-Leisure-Co; Kuta; On-site; IDR 48,000,000 - 72,000,000; Full time

Job summary

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic portfolio of resort, travel club, and lifestyle brands.

Our associates help the company achieve its mission to put the world on vacation. We are hiring a Guest Experience Host & Face-to-Face Lead Generator to operate at the Resort or in the local area, engaging guests and inviting qualified prospects to attend a sales preview in exchange for a gift.

Qualifications

• Ability to engage guests face-to-face and build rapport quickly.
• Provide excellent customer service to all guests and prospective owners.
• Qualify prospects against pre-determined criteria to ensure eligibility.
• Accurately complete lead, tour, and marketing paperwork and CRM entries.

Responsibilities

• Meet and engage members, guests, and prospective owners face-to-face to generate qualified tour appointments.
• Articulate benefits of Travel + Leisure’s community and vacation club.
• Maintain contact with leads through to confirmed tour and support tour generation.
• Achieve weekly/monthly lead-generation targets and sales KPIs.

Skills

Verbal communication

Customer service

Lead generation

CRM usage

Tools

Salesforce CRM

Job description

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.PRIMARY OBJECTIVES:The Guest Experience Host & Face-to-Face Lead Generator occupies a location at the Resort or in the local area and is responsible for engaging guests and prospective owners face-to-face and inviting those who meet our pre-determined qualification criteria to attend a sales preview in exchange for a gift.`The Guest Experience Host & Face-to-Face Lead Generator receives a base salary plus a performance-linked weekly bonus, with bonuses paid on the number of qualified tours generated.PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)Meet and engage members, guests, and prospective owners face-to-face on property, in local areas, to generate qualified sales appointmentsEstablish commonality and build rapport quickly to create a genuinely positive first impression of the CompanyClearly and confidently articulate the benefits of travelling within Travel + Leisure’s community and vacation clubQualify prospects against pre-determined Company criteria to ensure they meet eligibility requirements, without compromising the guest experienceMaintain regular contact with leads through to confirmed tour, and support the tourgeneration process end to endDeliver the required number of qualified tours to the sales site and achieve weekly and monthly lead-generation targets and broader sales KPIsProvide guests with local knowledge on attractions, activities, and resort amenities as a natural part of building rapportAccurately complete all lead, tour, and marketing-related paperwork and CRM / sales force application entriesUse phone, WhatsApp, and other communication tools professionally and efficiently to follow up with prospectsWork collaboratively with resort operations and the sales centre to ensure a seamless, joinedup guest journeyBe professional in nature; be approachable while meeting lead-generation quotasWork within Best Practice Guidelines and all Company and sales-specific policies and proceduresProvide excellent customer service to all guestsIdentify opportunities that are on the horizon and put together plans to capitalise on themBring fresh and new ideas to management that would be cost and/or time effectiveReceive and handle rejections from prospects in a courteous and professional mannerTurn a negative response into an opportunity which can be capitalised onWork within a defined structure in a fresh, creative mannerRepresent the Company in an ethical, moral, and professional mannerDisplay a high level of loyalty and self-discipline and high integritySet goals to maximise lead generation while minimising costsInteract favourably with all types of people; display excellent verbal communication skillsAdhere to the set work schedule and be on time for workAttend all training and team meetings as requiredSupport the Company’s sales and marketing programs and strategiesDisplay a positive, courteous, and respectful attitude towards the Company and team membersAttain all required government licences and registrations within defined time periodsStay current with required governmental requirements, work permits, etc.Employees must ensure they comply with Travel + Leisure Co. (Indonesia) OH&S Policy, procedures, and any reasonable instruction given by Travel + Leisure Co. (Indonesia)Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace, and must not wilfully or recklessly interfere with or misuse anythingprovided for health and safetyDisplay a Count On Me! service to all internal and external partiesDisplay innovation through inspiring, creating, and improving processes and productsShow integrity in all aspects of the position by doing the right thing, taking responsibility, and delivering on the promiseDisplay leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possibleWhere Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.