Hybrid It Security Administrator — Denpasar

Marine Bay Sanur Hotel; Denpasar; On-site; IDR 150,000,000 - 250,000,000; Full time

Job summary

Marine Bay Sanur Hotel is seeking a Duty Manager to oversee daily hotel operations in Bali, ensuring seamless coordination across departments and delivering outstanding guest experiences.

The role requires leadership, problem-solving, and a friendly, proactive approach to manage front desk, staffing, and service quality. English fluency is essential, with flexibility to work nights, weekends, and holidays.

Qualifications

• Proven background in front office or hotel operations.
• Strong team management skills with ability to motivate staff and drive service excellence.
• Excellent communication and problem-solving skills; handle complaints professionally.
• Proficient in hotel PMS and familiar with standard operating procedures.
• Calm under pressure and responsive to changing priorities or schedules.
• Fluent in English; additional languages are a plus.
• Flexible to work nights, weekends, and holidays.

Responsibilities

• Manage daily hotel operations: oversee front desk, staffing, room inventory, guest service, and policy compliance.
• Delight guests with upbeat, friendly interactions and prompt issue resolution.
• Assist across departments, providing coverage during breaks or high-volume periods.
• Monitor property safety, security, and service quality with timely follow-up.
• Provide regular updates and training to keep the team informed of hotel offerings.
• Track guest satisfaction metrics and identify trends for improvements.
• Inspire and develop the team through coaching and supportive leadership.

Skills

Front office operations

Team management

Communication

Problem-solving

PMS proficiency

Calm under pressure

Flexible scheduling

Tools

Hotel PMS

Job description

Job Identification

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Duty Manager, you will be responsible for overseeing the hotel's daily operations, ensuring that all departments work together seamlessly to deliver outstanding guest service. Your leadership and problem-solving skills will be key in providing a positive guest experience and ensuring smooth hotel operations. As a Duty Manager , you're not just overseeing hotel operations in the absence of the General Manager - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Key Responsibilities

• Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance


• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner


• Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods


• Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly


• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions


• Track and improve performance: Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed


• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Minimum Qualifications

• Proven background in front office or hotel operations, ideally in a supervisory or managerial role.


• Strong team management skills with the ability to motivate staff and drive service excellence.


• Excellent communication and problem-solving skills; able to handle complaints and challenges professionally.


• Proficient in hotel PMS and familiar with standard operational procedures.


• Calm under pressure and responsive to changing priorities or schedules.


• Fluent in English; additional languages are a plus.


• Flexible to work nights, weekends, and holidays.

\"At Hilton\" our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.