Guest Experience Coordinator - Front Desk

Pengiklan Anonim; Kecamatan Ubud; On-site; IDR 50,220,000 - 83,700,000; Full time

Job summary

Pengiklan Anonim in Bali is seeking a friendly, professional Receptionist to be the first contact for guests and to ensure smooth front desk operations.

You will welcome guests, handle reservations, answer inquiries across channels, process payments, and support administrative tasks while maintaining a clean, welcoming reception area. Fluency in English and Bahasa Indonesia is preferred; weekend and shift availability required.

Qualifications

• Previous experience in receptionist/front office or customer service preferred.
• Excellent communication and interpersonal skills.
• Willing to work on weekends and shifts.
• Good English and Bahasa Indonesia, both written and spoken.
• Able to work independently or in a team.
• Strong organizational and multitasking abilities.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Handle reservations, bookings, and customer inquiries.
• Provide accurate information regarding services, facilities, schedules, and promotions.
• Handle payments and daily transaction records accurately.
• Respond to customer inquiries through phone, WhatsApp, social media, and other channels.
• Respond to feedback and complaints professionally.
• Maintain cleanliness, organization, and a professional appearance at the reception area.
• Assist with administrative and operational tasks as required.
• Support the team in delivering an excellent overall guest experience.

Skills

Communication skills

Interpersonal skills

Customer service

Multitasking

Organizational skills

Teamwork

Bilingual English/Indonesian

Education

Hospitality/Tourism background

Job description

Pengiklan Anonim in Bali is seeking a friendly, professional Receptionist to be the first contact for guests and to ensure smooth front desk operations.

You will welcome guests, handle reservations, answer inquiries across channels, process payments, and support administrative tasks while maintaining a clean, welcoming reception area. Fluency in English and Bahasa Indonesia is preferred; weekend and shift availability required.