Guest Experience Concierge - Bali

Lago Bali; Klungkung; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Marriott International's Westin in Bali seeks a Guest Experience Expert to deliver memorable stays and assist guests throughout their visiting experience. The role is full-time and on-site at Jalan Lod Tunduh, Ubud, Bali.

You will move around the property to address requests, share local highlights, and ensure a smooth stay from check-in to check-out. Responsibilities include handling guest needs, completing routine reports, maintaining professionalism, and adhering to safety and confidentiality

Qualifications

• Education: High school diploma or GED equivalent.
• No related work experience required.
• Strong communication and guest-service orientation.

Responsibilities

• Deliver a smooth check-in and check-out experience with a focus on guest satisfaction.
• Anticipate and respond to guest requests; guide guests through their stay and local area highlights.
• Complete reports and coordinate with team to ensure quality and safety standards.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma or GED

Job description

Marriott International's Westin in Bali seeks a Guest Experience Expert to deliver memorable stays and assist guests throughout their visiting experience. The role is full-time and on-site at Jalan Lod Tunduh, Ubud, Bali.

You will move around the property to address requests, share local highlights, and ensure a smooth stay from check-in to check-out. Responsibilities include handling guest needs, completing routine reports, maintaining professionalism, and adhering to safety and confidentiality