Guest Experience Ambassador - Luxury Villa Reception

Danapati Hospitality; Batukandik; On-site; IDR 50,220,000 - 72,540,000; Full time

Job summary

Agranusa Signature Villa by Danapati Hospitality in Nusa Dua, Bali is hiring for a Reception / Guest Services role. You will welcome guests, assist with check-in/check-out, handle inquiries and coordinate with other departments to ensure guest satisfaction.

Fluency in English is required; experience in the same position is preferred. Knowledge of Realta Rhapsody PMS is a plus. Placement is in Nusa Dua, Bali; immediate joining.

Qualifications

• Experience in the same position.
• Fluent in English (spoken and written).
• Familiar with Property Management System; Realta Rhapsody experience is a plus.
• Strong communication and teamwork.

Responsibilities

• Welcome guests and assist with check-in and check-out.
• Handle guest inquiries, requests, and complaints professionally.
• Manage reservations and update the booking system.
• Coordinate with other departments to ensure guest satisfaction.
• Maintain a professional and welcoming atmosphere at the reception area.

Skills

Fluent English

Excellent communication

Team player

Tools

Realta Rhapsody

Job description

Agranusa Signature Villa by Danapati Hospitality in Nusa Dua, Bali is hiring for a Reception / Guest Services role. You will welcome guests, assist with check-in/check-out, handle inquiries and coordinate with other departments to ensure guest satisfaction.

Fluency in English is required; experience in the same position is preferred. Knowledge of Realta Rhapsody PMS is a plus. Placement is in Nusa Dua, Bali; immediate joining.