Guest Experience Ambassador

COMMON GROUNDS SURABAYA; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Common Grounds Surabaya is seeking a friendly Guest Relations Representative to welcome guests, handle inquiries, and help create memorable experiences in our vibrant cafe.

You will manage guest data with care, communicate clearly, and work proactively in a fast-paced hospitality environment to deliver outstanding service.

Previous experience in hospitality, F&B, or customer service is a plus, and a polished, presentable appearance is highly valued.

Qualifications

• Clear and friendly communication with guests.
• Ability to maintain guest data with accuracy.

Skills

Guest relations

Hospitality

Communication

Data management

Job description

Common Grounds Surabaya is seeking a friendly Guest Relations Representative to welcome guests, handle inquiries, and help create memorable experiences in our vibrant cafe.

You will manage guest data with care, communicate clearly, and work proactively in a fast-paced hospitality environment to deliver outstanding service.

Previous experience in hospitality, F&B, or customer service is a plus, and a polished, presentable appearance is highly valued.