Guest Experience Ambassador

Accor; Jakarta Pusat; On-site; IDR 60,000,000 - 90,000,000; Full time

Benefits offered by this job

Competitive package

International brand

Development opportunities

Job summary

Mercure Jakarta Sabang is seeking a friendly Front Desk Agent to welcome guests, respond to inquiries, coordinate with team members, and assist guests throughout their stay. You will be responsible for delivering warm, professional service, managing guest requests, and ensuring smooth check-in and check-out experiences.

The role requires hotel software proficiency, excellent communication, and the ability to multitask in a fast-paced environment within a 4-star international hotel in central

Qualifications

• 1 year hospitality front desk or guest experience experience required.
• Proficiency in hotel management software (Opera Cloud/Rhapsody Cloud a plus).
• University/College degree in related discipline an asset.
• Excellent interpersonal and communication skills with fluency in English.
• Ability to work cohesively as part of a team and stay calm under pressure.
• Strong attention to detail and guest-focused service.

Responsibilities

• Maintain clear communication with shifts using logbooks.
• Keep lines of communication with staff and departments.
• Attend to guest inquiries and requests in a warm, professional manner.
• Be aware of arrivals, VIPs, and special requests to act accordingly.
• Know services, facilities, hours, and outlets of the hotel.
• Ensure Guest Relations Desk coverage during duty.
• Follow Fire and Emergency Procedures.
• Assist guests with stays and handle feedback, directions and recommendations.
• Handle mails, messages, and phone calls.
• Support upselling to increase room revenue and maximize walk-in rates.
• Adhere to safety, security, and loss prevention policies.
• Perform related duties and projects as requested by Front Office Manager.

Job description

Mercure Jakarta Sabang is seeking a friendly Front Desk Agent to welcome guests, respond to inquiries, coordinate with team members, and assist guests throughout their stay. You will be responsible for delivering warm, professional service, managing guest requests, and ensuring smooth check-in and check-out experiences.

The role requires hotel software proficiency, excellent communication, and the ability to multitask in a fast-paced environment within a 4-star international hotel in central