Global Logistics Customer Service & Compliance Specialist

Samudera; Jakarta Selatan; On-site; IDR 83,700,000 - 133,920,000; Full time

Job summary

Samudera Indonesia invites applications for a role focused on air freight operations, marketing data analysis, and customer relationship management. You will handle customer inquiries, manage promotional materials, and ensure proper documentation for export/import processes within an integrated management framework.

The ideal candidate holds a bachelor’s degree with at least two years in air freight, solid English communication skills, and the ability to work in a team while understanding

Qualifications

• Bachelor's degree in any major; at least 2 years in air freight.
• Good English language skills (written and spoken) are a plus.
• Understanding of freight forwarding, export-import and domestic activities.
• Able to work in a team and have organizational experience.
• Understanding of MK3L/QHSE aspects.

Responsibilities

• Collect and analyze market data to assist in sales/marketing strategy development.
• Communicate with customers to address questions and assess needs.
• Manage marketing content, including promotional materials.
• Build and maintain strong customer relationships.
• Ensure availability of accurate PEB/PIB documents and complete archives for export/import processes.
• Implement and document risks within the department's Integrated Management System.

Skills

English proficiency

Education

Bachelor's degree

Job description

Samudera Indonesia invites applications for a role focused on air freight operations, marketing data analysis, and customer relationship management. You will handle customer inquiries, manage promotional materials, and ensure proper documentation for export/import processes within an integrated management framework.

The ideal candidate holds a bachelor’s degree with at least two years in air freight, solid English communication skills, and the ability to work in a team while understanding