Global IT Support Specialist (Java/.NET)

Flintex Consulting Pte Ltd; Jakarta Pusat; On-site; IDR 633,371,000 - 712,543,000; Full time

Job summary

Flintex Consulting Pte Ltd in Indonesia is looking for a Junior Support Specialist / Support Specialist (based on experience). The role involves providing technical support to customers, troubleshooting IT systems, and guiding users through product features.

The ideal candidate has 2-5 years of experience, a Bachelor’s degree in CS or related field, strong communication, and willingness to travel to customer sites worldwide across time zones.

Qualifications

• Bachelor’s degree in computer science, Software Engineering, or a related field.
• Good knowledge of Java and/or .net
• Good knowledge of Windows, and Linux ecosystems
• Good knowledge of Web & Application Servers like Tomcat and IIS
• Good knowledge of Web Basics, HTML, CSS & JS
• Good knowledge of SQL
• Must be good in analysing application logs, SQL server logs, error logs and event viewer logs.
• Must be good in troubleshooting and root causing issues.
• Good Understanding about Contact Center & Telephony concepts with major platforms such as AVAYA, GENESYS, CISCO, AWS Connect, etc. will be a plus.
• Experience in supporting CTI or IVR or PBX or any Agent Desktop Application will be a plus.
• Having experience handling production issues in a Contact Center environment will be a plus.
• Excellent Customer handling Skills; engineers with in-house/site support background are preferred.

Responsibilities

• Provide support to help customers with technical issues related to Company’s products and services.
• Offer technical support to organizations by managing, maintaining, and troubleshooting IT systems.
• Address customer queries, suggest solutions, and guide users through product features.
• Travel to Customer Site across the globe on need basis to perform support activities.
• Work with Support Lead, take up support tickets, probe issues and give resolutions within the Turn Around Time.
• Collaborate with Product developers to support Company Products deployed at customer sites globally.
• Perform technical troubleshooting on products at customer sites via remote sessions or onsite coordination.
• May extend regular work timings and work across time zones; accommodate global time zones, especially India and USA.

Skills

Java & .NET

Windows & Linux

Tomcat & IIS

HTML CSS JS

SQL

Log Analysis

Troubleshooting

Contact Center

CTI/IVR

Production Support

Customer Service

Education

Bachelor’s degree in CS/Software Eng or related

Tools

Tomcat

IIS

SQL Server

AVAYA

GENESYS

CISCO

AWS Connect

Job description

Flintex Consulting Pte Ltd in Indonesia is looking for a Junior Support Specialist / Support Specialist (based on experience). The role involves providing technical support to customers, troubleshooting IT systems, and guiding users through product features.

The ideal candidate has 2-5 years of experience, a Bachelor’s degree in CS or related field, strong communication, and willingness to travel to customer sites worldwide across time zones.