General Manager – Operations, Team Leadership & CX

Soul Bikes Indonesia; Kuta; On-site; IDR 279,000,000 - 502,200,000; Full time

Job summary

Iron Rent Bali is seeking a proactive General Manager to lead daily operations and strategic planning for a growing motorcycle rental business in Bali. You will supervise the team, coordinate with clients, and ensure service quality and smooth rental processes.

Ideal candidates have strong leadership, excellent communication, and a high sense of responsibility, with experience in management, rentals, tourism, or customer service, and a basic understanding of motorcycles.

Qualifications

• Experience in management, rentals, tourism, or customer service.
• Strong leadership and communication skills.
• High level of responsibility and organization.
• Ability to solve problems and manage people and processes.
• Basic understanding of motorcycles.

Responsibilities

• Manage the daily operations of the company.
• Lead and supervise managers, delivery staff, mechanics, and service team.
• Communicate with clients and resolve issues professionally.
• Oversee payments, contracts, and rental processes.
• Ensure motorcycle condition, handovers, returns, and service quality.
• Organize the team and ensure all tasks are completed.
• Improve company processes and customer experience.
• Take responsibility for the smooth work of the business.

Skills

Leadership

Communication

Problem-solving

Organization

Customer service

Management experience

Motorcycle knowledge

Job description

Iron Rent Bali is seeking a proactive General Manager to lead daily operations and strategic planning for a growing motorcycle rental business in Bali. You will supervise the team, coordinate with clients, and ensure service quality and smooth rental processes.

Ideal candidates have strong leadership, excellent communication, and a high sense of responsibility, with experience in management, rentals, tourism, or customer service, and a basic understanding of motorcycles.