Head of Customer Support Manager

Soul Bikes Indonesia; Kuta; On-site; IDR 279,000,000 - 502,200,000; Full time

Job summary

Iron Rent Bali is seeking a proactive General Manager to lead daily operations and strategic planning for a growing motorcycle rental business in Bali. You will supervise the team, coordinate with clients, and ensure service quality and smooth rental processes.

Ideal candidates have strong leadership, excellent communication, and a high sense of responsibility, with experience in management, rentals, tourism, or customer service, and a basic understanding of motorcycles.

Qualifications

• Experience in management, rentals, tourism, or customer service.
• Strong leadership and communication skills.
• High level of responsibility and organization.
• Ability to solve problems and manage people and processes.
• Basic understanding of motorcycles.

Responsibilities

• Manage the daily operations of the company.
• Lead and supervise managers, delivery staff, mechanics, and service team.
• Communicate with clients and resolve issues professionally.
• Oversee payments, contracts, and rental processes.
• Ensure motorcycle condition, handovers, returns, and service quality.
• Organize the team and ensure all tasks are completed.
• Improve company processes and customer experience.
• Take responsibility for the smooth work of the business.

Skills

Leadership

Communication

Problem-solving

Organization

Customer service

Management experience

Motorcycle knowledge

Job description

Iron Rent Bali is hiring a full-time General Manager.

We are looking for a responsible person who can manage the daily work of the company and take full responsibility for operations, team, clients, payments, motorcycle condition, and service quality.

Responsibilities:

Manage the daily work of the company

Lead and control managers, delivery staff, mechanics, and service team

Communicate with clients and solve issues professionally

Control payments, deposits, contracts, and rental processes

Check motorcycle condition, handovers, returns, and service quality

Organize the team and make sure all tasks are completed properly

Improve company processes and customer experience

Take responsibility for the smooth work of the business

Requirements:

Experience in management, rentals, tourism, or customer service

Strong leadership and communication skills

High level of responsibility and organization

Ability to solve problems and control people/processes

Basic understanding of motorcycles

We Offer:

Full-time position in a growing motorcycle rental company

Competitive salary + bonuses

Work with international clients and high-quality motorcycles