Gelato Crew

PT Mastering Prima Abadi; Bekasi; On-site; IDR 8,928,000 - 13,392,000; Full time

Job summary

PT Mastering Prima Abadi in Bekasi is hiring for a gelato shop role focused on customer service, cash handling, and maintaining product quality. You will assist customers, prepare gelato, operate POS, and promote offerings in a fast-paced outlet.

The position requires SMA/SMK or equivalent and willingness to work shifts, including weekends and holidays. Prior F&B experience is preferred, with emphasis on hygiene and teamwork in a retail setting.

Qualifications

• Customer-oriented with good communication and interpersonal skills.
• Willing to learn and operate gelato equipment and related serving tools.
• Willing to work in shifts, including weekends and public holidays.

Responsibilities

• Greet and serve customers in a friendly and attentive manner.
• Assist customers in selecting gelato flavors, sizes, toppings, and other menu items.
• Prepare and serve gelato according to company standards for portioning and presentation.
• Operate gelato equipment and cashier/POS systems properly and safely.
• Process customer payments accurately using cash, card, QRIS, and other methods.
• Maintain cleanliness and hygiene of the outlet and equipment.
• Follow food safety and sanitation standards at all times.
• Replenish gelato, toppings, cones, cups, and packaging as needed.
• Support opening/closing activities and stock checks.
• Promote products and upsell to support outlet sales targets.
• Handle inquiries and complaints professionally and escalate when necessary.
• Work closely with team members for smooth daily operations.

Education

SMA/SMK or equivalent

Tools

POS system

Job description

Greet and serve customers in a friendly, professional, and attentive manner.

Assist customers in selecting gelato flavors, sizes, toppings, and other menu items.

Prepare and serve gelato according to company standards for portioning, presentation, and product quality.

Operate gelato equipment, serving tools, and cashier/POS systems properly and safely.

Process customer payments accurately, including cash, card, QRIS, and other available payment methods.

Maintain cleanliness and hygiene of the serving area, display counter, equipment, utensils, and overall outlet.

Follow food safety, food handling, hygiene, and sanitation standards at all times.

Monitor and replenish gelato, toppings, cones, cups, packaging, and other outlet supplies.

Support opening and closing activities, including outlet preparation, cleaning, stock checking, and equipment checking.

Maintain product quality, freshness, presentation, and display standards throughout the shift.

Promote products, toppings, and ongoing promotions, and perform upselling to support outlet sales targets.

Handle customer inquiries and complaints professionally and escalated issues when necessary.

Work closely with team members to ensure smooth daily outlet operations.

Perform other operational duties assigned by the store supervisor or team leader.

Requirements

Minimum SMA/SMK or equivalent.

Previous experience in an ice cream, gelato, dessert, café, restaurant, or other F&B outlet is preferred.

Willing to learn and operate gelato equipment and related serving tools.

Basic understanding of food hygiene, cleanliness, and sanitation is preferred.

Customer-oriented with good communication and interpersonal skills.

Friendly, energetic, responsible, disciplined, and able to work well in a team.

Willing to handle serving, cashier, cleaning, stock replenishment, and other outlet operational duties.

Willing to work in shifts, including weekends and public holidays.

Able to work in a fast-paced retail/F&B environment and stand for extended periods.