Front Office Supervisor: Lead Guest Experience

Mercure Hotels; Serpong Utara; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Mercure Serpong Alam Sutera is seeking an Assistant Front Office Manager to support the Front Office Manager in daily operations and guest satisfaction. You will help lead the Front Office team, maintain brand standards, and ensure smooth coordination with other departments.

The role requires 2–3 years in Front Office with supervisory experience, a hospitality degree preferred, and strong English communication. This position is based in Alam Sutera, Indonesia, and requires flexibility in shifts.

Qualifications

• Minimum 2–3 years in Front Office operations with supervisory experience.
• Diploma or Bachelor’s in Hospitality Management preferred.
• Strong English and local language skills; PMS knowledge advantageous.

Responsibilities

• Oversee daily Front Office operations and ensure guest satisfaction.
• Supervise Front Desk, Guest Relations, Concierge, and Bell Service.
• Coordinate with Housekeeping, Engineering, F&B, and Sales to optimize occupancy.
• Monitor check-in/out, VIP arrangements, and service standards.
• Support the Front Office Manager in staff development and performance management.

Skills

Leadership

Communication

Guest service

Front Office ops

PMS knowledge

Team coaching

English proficiency

Education

Hospitality management degree

Tools

PMS

Job description

Mercure Serpong Alam Sutera is seeking an Assistant Front Office Manager to support the Front Office Manager in daily operations and guest satisfaction. You will help lead the Front Office team, maintain brand standards, and ensure smooth coordination with other departments.

The role requires 2–3 years in Front Office with supervisory experience, a hospitality degree preferred, and strong English communication. This position is based in Alam Sutera, Indonesia, and requires flexibility in shifts.