F&B Attendant – Guest‑Focused Service & Events

Mercure Hotels; Tangerang Selatan; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Mercure Serpong Alam Sutera in Alam Sutera, Tangerang Selatan, invites hospitality-minded team members to join our restaurant, bar and events service. You should be energetic, friendly, confident, with excellent communication and a genuine passion for guest satisfaction.

As part of a dynamic, guest-centric team at The Ternary, you will help maintain service standards, upsell menu items, and contribute to a welcoming, high-energy atmosphere in a fast-paced setting.

Qualifications

• Friendly, customer-focused attitude with strong guest satisfaction drive.
• Experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Willingness to work varied shifts including mornings, evenings, and weekends.
• Professional grooming and personal presentation.

Responsibilities

• Provide professional, engaging service across restaurant, bar and events.
• Upsell menu and beverage items with product knowledge.
• Maintain cleanliness, stock and presentation of service areas.
• Build rapport with guests and contribute to a fun, dynamic team culture.

Skills

Excellent communication

Interpersonal skills

Customer-focused

Energetic personality

Team player

Ability to multitask

Attention to detail

Confidence in guest interactions

Job description

Mercure Serpong Alam Sutera in Alam Sutera, Tangerang Selatan, invites hospitality-minded team members to join our restaurant, bar and events service. You should be energetic, friendly, confident, with excellent communication and a genuine passion for guest satisfaction.

As part of a dynamic, guest-centric team at The Ternary, you will help maintain service standards, upsell menu items, and contribute to a welcoming, high-energy atmosphere in a fast-paced setting.