Assistant Front Office Lead: Elevate Guest Experience

Mercure Hotels; Tangerang Selatan; In loco; IDR 180.000.000 - 260.000.000; Tempo pieno

Descrizione del lavoro

Mercure Serpong Alam Sutera is seeking an Assistant Front Office Manager to support the Front Office Manager in delivering exceptional guest experiences. You will lead a diverse team, ensure smooth daily operations, uphold brand standards, and coordinate with departments to optimize occupancy and guest satisfaction.

The role emphasizes staff development, guest relations, and maintaining high service levels across all Front Office functions, including check-in/check-out and VIP services.

Competenze

• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, or related field.
• Previous experience in an international or branded hotel is preferred.
• Experience in Front Office operations and supervisory roles is advantageous.

Mansioni

• Oversee daily Front Office operations to ensure smooth service delivery.
• Supervise Front Desk, Guest Relations, Concierge and other Front Office functions.
• Monitor check-in/check-out, room assignments, VIP arrangements, and occupancy levels.
• Ensure brand standards, grooming, and service quality are consistently applied.
• Support recruitment, coaching, and development of Front Office staff.

Conoscenze

Leadership

Communication

Guest service

Problem solving

Team coaching

Organizational skills

PMS proficiency

Multilingual English

Formazione

Diploma or Bachelor's in Hospitality Management

Strumenti

PMS (Property Management System)

Microsoft Office

Descrizione del lavoro

Mercure Serpong Alam Sutera is seeking an Assistant Front Office Manager to support the Front Office Manager in delivering exceptional guest experiences. You will lead a diverse team, ensure smooth daily operations, uphold brand standards, and coordinate with departments to optimize occupancy and guest satisfaction.

The role emphasizes staff development, guest relations, and maintaining high service levels across all Front Office functions, including check-in/check-out and VIP services.