Assistant Front Office Manager — Guest Experience Leader

Accor; Tangerang Selatan; In loco; IDR 150.000.000 - 250.000.000; Tempo pieno

Descrizione del lavoro

Mercure Serpong Alam Sutera, part of Accor, seeks an Assistant Front Office Manager to support the Front Office Manager in daily operations, ensuring guest satisfaction and smooth coordination with all departments.

You will lead and develop the Front Office team, maintain brand standards, handle guest concerns, and contribute to revenue opportunities while upholding service excellence.

Competenze

• Minimum 2–3 years of experience in Front Office operations, preferably in a supervisory or team-leader role.
• Previous experience as Front Desk Supervisor or Guest Relations Supervisor is preferred.
• Diploma or Bachelor's Degree in Hospitality Management or related field is preferred.
• Experience in an international or branded hotel is advantageous.
• Strong leadership, communication, and interpersonal skills.

Mansioni

• Oversee daily Front Office operations to ensure smooth service delivery.
• Supervise Front Desk, Guest Relations, Concierge, Bell Service and other Front Office functions.
• Monitor check-in/check-out, room assignments, VIP arrangements and special requests.
• Ensure brand standards and Front Office procedures are consistently followed.
• Conduct regular briefings and coach team members to improve service quality.
• Coordinate with Housekeeping, Engineering, F&B and Sales to optimize occupancy and guest experience.

Conoscenze

Leadership

Guest service

PMS knowledge

Formazione

Hospitality degree

Bachelor in Hotel Management

Strumenti

PMS

Descrizione del lavoro

Mercure Serpong Alam Sutera, part of Accor, seeks an Assistant Front Office Manager to support the Front Office Manager in daily operations, ensuring guest satisfaction and smooth coordination with all departments.

You will lead and develop the Front Office team, maintain brand standards, handle guest concerns, and contribute to revenue opportunities while upholding service excellence.