Front Office Supervisor – Guest Experience Leader

Accor; Tangerang; In loco; IDR 180.000.000 - 300.000.000; Tempo pieno

Descrizione del lavoro

Mercure Serpong Alam Sutera, part of Accor, seeks an Assistant Front Office Manager to support daily Front Office operations and drive guest satisfaction. You will lead Front Desk, Guest Relations, and related teams, ensuring check-in/out efficiency, VIP handling, and adherence to brand standards.

You will coach staff, coordinate with Housekeeping and other departments, manage rosters, and contribute to revenue opportunities while maintaining high service quality.

Competenze

• 2–3 years of Front Office operations experience with supervisory exposure.
• Diploma or Bachelor's Degree in Hospitality Management or related field preferred.
• Experience in an international or branded hotel is an advantage.
• Strong leadership, communication, and guest-service skills.

Mansioni

• Oversee daily Front Office operations and ensure smooth service delivery.
• Supervise Front Desk, Guest Relations, Concierge, and related functions.
• Monitor check-in/check-out, room assignments, VIPs, and special requests.
• Collaborate with Housekeeping, Engineering, F&B, Sales for seamless operations.
• Provide coaching, training, and performance feedback to team members.
• Prepare duty rosters, briefings, and monitor manpower requirements.
• Uphold brand standards and hotel safety, security, and emergency procedures.

Conoscenze

Leadership

Communication

Interpersonal skills

Guest service

Problem-solving

Decision-making

English language

PMS

Team coordination

Coaching & development

Formazione

Diploma or Bachelor's Degree in Hospitality Management

Strumenti

PMS

Descrizione del lavoro

Mercure Serpong Alam Sutera, part of Accor, seeks an Assistant Front Office Manager to support daily Front Office operations and drive guest satisfaction. You will lead Front Desk, Guest Relations, and related teams, ensuring check-in/out efficiency, VIP handling, and adherence to brand standards.

You will coach staff, coordinate with Housekeeping and other departments, manage rosters, and contribute to revenue opportunities while maintaining high service quality.