Front Office Supervisor: Guest Experience Leader

Eliana Resort; Nusa Tenggara Timur; On-site; IDR 55,800,000 - 100,440,000; Full time

Job summary

Eliana Resort is seeking a Front Office professional with 2-3 years in Front Office Operations and prior FO supervisory experience is preferred. Proficiency in VHP, reservations, and check-in/check-out procedures is required, along with strong English communication and leadership skills.

The role emphasizes guest satisfaction, service orientation, and the ability to handle complaints professionally while supporting all resort departments and working flexible shifts.

Qualifications

• Minimum 2-3 years experience as the Front Office Operations.
• Previous experience as the FO Supervisor is an advantage.
• Proficient in VHP , reservations, check in/out procedure and billing.
• Good command of English, both spoken and written.
• Strong leadership and communication skill.
• Customer and service oriented, with the ability to handle guest complaints professionally.
• Willing to work shifts, weekends and public holiday.
• Professional grooming, disciplined, detail oriented and responsible.
• Able to work effectively and maintain good cooperation with all resort departments.

Skills

Front Office

FO Supervisor

Reservations

Check-in/Check-out

Tools

VHP

Job description

Eliana Resort is seeking a Front Office professional with 2-3 years in Front Office Operations and prior FO supervisory experience is preferred. Proficiency in VHP, reservations, and check-in/check-out procedures is required, along with strong English communication and leadership skills.

The role emphasizes guest satisfaction, service orientation, and the ability to handle complaints professionally while supporting all resort departments and working flexible shifts.