Front Office Supervisor: Lead Guest Experience

Jeeva Resorts; Senggigi; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

Jeeva Resorts is seeking a Front Office Supervisor with a Diploma/D3 or Bachelor’s degree in Hospitality or related field and at least 2 years of experience. The role requires strong leadership, communication, and problem-solving abilities, with proficiency in hotel PMS systems such as VHP, Opera, or Cloudbeds.

Successful candidates will supervise daily Front Office operations, manage guest check-ins/outs, coordinate with Housekeeping, and coach the Front Office team to maintain high service

Qualifications

• Minimum 2 years of experience as a Front Office Supervisor.
• Excellent leadership and communication skills.
• Familiar with hotel PMS such as VHP, Opera, Cloudbeds or similar.

Responsibilities

• Supervise daily Front Office operations, including check-in and check-out processes.
• Ensure excellent guest service and handle guest complaints professionally.
• Lead, coach, and motivate the Front Office team.
• Monitor room status and coordinate with Housekeeping and other departments.
• Prepare daily operational reports and ensure SOP compliance.
• Assist in scheduling, training, and performance evaluation of Front Office staff.
• Maintain high standards of grooming, service quality, and guest satisfaction.

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

Education

Diploma (D3) or Bachelor's in Hospitality/Tourism

Tools

VHP

Opera PMS

Cloudbeds

Job description

Jeeva Resorts is seeking a Front Office Supervisor with a Diploma/D3 or Bachelor’s degree in Hospitality or related field and at least 2 years of experience. The role requires strong leadership, communication, and problem-solving abilities, with proficiency in hotel PMS systems such as VHP, Opera, or Cloudbeds.

Successful candidates will supervise daily Front Office operations, manage guest check-ins/outs, coordinate with Housekeeping, and coach the Front Office team to maintain high service