Front Office Supervisor: Guest Experience Leader

Sheraton Hotels & Resorts; Kepulauan Bangka Belitung; On-site; IDR 357,120,000 - 580,320,000; Full time

Job summary

Sheraton Hotels & Resorts in Indonesia seeks an experienced Front Services Manager responsible for supervising Front Services operations, ensuring guest satisfaction, and coordinating luggage handling for groups and events.

You will lead staff, maintain knowledge of property features, manage staffing levels, and provide Manager On Duty coverage as needed, delivering proactive service and coaching to the team.

Qualifications

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. 1 year supervisory experience in related area.
• Bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. 1 year supervisory experience in related area.

Responsibilities

• Supervises and manages employees and day-to-day operations of the Front Services.
• Coordinates and executes luggage handling and delivery processes to meet the needs and requirements of group, meeting and transient guests.
• Understands employee positions well enough to perform duties in employees' absence.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Skills

Supervisory experience

Guest services leadership

Front desk operations

Luggage handling coordination

Education

High school diploma or GED

Bachelor's degree in Hotel/Restaurant Management or related major

Job description

Sheraton Hotels & Resorts in Indonesia seeks an experienced Front Services Manager responsible for supervising Front Services operations, ensuring guest satisfaction, and coordinating luggage handling for groups and events.

You will lead staff, maintain knowledge of property features, manage staffing levels, and provide Manager On Duty coverage as needed, delivering proactive service and coaching to the team.