Front Office Staff

PT Grand Indonesia; Jakarta Utara; On-site; IDR 44,640,000 - 72,540,000; Full time

Job summary

PT Grand Indonesia is seeking a Front Office Staff to deliver outstanding service to tenants within our premium lifestyle environment. You will coordinate requests, inquiries and complaints with related departments, and maintain accurate tenant records.

Fluency in Bahasa and English, strong customer service orientation, and computer proficiency are required; previous front office or hospitality experience is preferred.

Qualifications

• Diploma (D3) or Bachelor’s Degree majoring in Hospitality Management.
• Fluent in Bahasa and English, both written and spoken.
• Knowledgeable in front office operations.
• Customer Service oriented.
• Proficient in operating computers.

Responsibilities

• Provide excellent service to the tenants.
• Coordinate all incoming requests, complaints and inquiries that will be distributed to the related departments.
• Establish good communication and relationship with the tenants.
• Maintain latest tenant’s database and update the latest tenant’s information.
• Knowledgeable in products and services for residence’s daily activities.

Skills

Front office operations

Customer service

Computer proficiency

Education

Diploma (D3) or Bachelor’s Degree in Hospitality Management

Job description

About Company

PT Grand Indonesia is a privately owned company and a subsidiary of Djarum Group, which manages four business units:

1. Grand Indonesia Shopping Mall, a premium shopping center that offers an International shopping experience and a wide range of fashion apparel, restaurants, and entertainment choices.

2. Hotel Indonesia Kempinski Jakarta, a historic landmark hotel of Indonesia.

3. Kempinski Private Residences, a first-class serviced residential tower jointly managed with Kempinski Hoteliers.

4. Menara BCA, a 56 storey-premium-grade office tower that host multinational companies.

Currently PT. Grand Indonesia is looking for a Front Office Staff with the following requirements:

Qualifications

• Diploma (D3) or Bachelor’s Degree majoring in Hospitality Management.
• Fluent in Bahasa and English, both written and spoken. Having other international language will be a plus point.
• Knowledgeable in front office operations
• Customer Service oriented.
• Proficient in operating computers.

Job Descriptions

• Provide excellent service to the tenants.
• Coordinate all incoming requests, complaints and inquiries that will be distributed to the related departments.
• Establish good communication and relationship with the tenants.
• Maintain latest tenant’s database and update the latest tenant’s information.
• Knowledgeable in products and services for residence’s daily activities.